Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

CHRISTMAS RUINED December the 11, I went into FAO in Rockefeller Center. I worked 3 jobs during fall and winter of 2022 to give my kids a nice Christmas. Here we are January 13, no gifts still for my children. They actually mailed a hair barrette. One hair barrette and the rest of the order is “lost.” Back and forth thru emails and long waits. I will NEVER purchase another gift here again. This was hard earned money, and I don’t have it to replace the gifts. So upset and sad at the callous way they treated me. Never again!

Worst buying experience ever Horrible customer service. Never order on your phone, never make any mistakes on your order, they do not let you make changes. You will get charged $15 to return goods even if you immediately asked (within minutes) to cancel your order. My first buying experience will be my last with this horrible company.

I ordered a suprise order of over $600… I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email. So unless you are in NY, do NOT order online from them because they will ghost you completely.