Worst E-store so far on my experience Bought a Highchair for my daughter and never got a tracking number and when I called 3 weeks after my purchase they had no record what so ever on why my product hadn't been shipped. I had to call the manufacturer directly (which only took me 2 minutes) to find out what they couldn't solve in 4 days Won't use this store anymore!

HORRIBLE (or should I say "nonexistent?") customer service. I RARELY write reviews, but the awful experience I had with this company inspired me to do so. I tried to order a car seat on a Sunday evening. Upon filling out all my information (address, billing, etc.), I hit the submit button, and got an error message - something about not being able to process the transaction. Hm. Ok, annoying, but I thought maybe I should try again (I thought perhaps I entered my credit card number incorrectly or something). So I tried again, and it now said the item was no longer available. I figured this was probably the issue - the order was unable to process because there was zero stock. Well, I was pretty sure I hadn't ordered anything, but I kept checking my email to make sure I didn't receive an order confirmation. There was nothing that evening, and then I checked again on Monday morning, and still nothing. Certain that the order hadn't gone through, I went ahead and ordered the same item from Amazon. The car seat was more expensive on amazon, but I signed up for the amazon credit card, and received a $70 discount, so it ended up being about $13 less than what I would've paid at babyage. Well, that evening, I checked my email, and I got an email from babyage.com telling me that my order had been shipped! WHAT?! Um... isn't it standard to receive an order CONFIRMATION before shipping confirmation? By this time it was around 9:00 in the evening my time (PST), so midnight their time (east coast). So I called first thing the next morning and explained the situation. I figured that even if they wouldn't allow a return, they would at least give me the COURTESY of crediting me $10 or so to make up for the inconvenience/price difference. Usually retailers are very friendly and try to accommodate the customer. Not so here. The woman on the phone was VERY rude. She basically said that because I had no screen shot of the error I received, she couldn't verify that there actually was an error (yeah that's professional - accuse the customer of lying). AND she said that a confirmation HAD been emailed. When I said I didn't receive anything, she said maybe I had put in the wrong email. Um... if I put in the wrong email, why did I receive a SHIPMENT confirmation?? I even checked my spam folder, and nothing. They did NOT send an order confirmation, but how on earth am I supposed to prove something that I did NOT receive?? She also said that if I had called the previous morning, maybe we could've canceled the order. Well, first of all, I work. I don't make it a habit of checking my personal email while at work. Secondly, I DID check my email in the morning BEFORE work, right before I placed my order with Amazon. There was nothing from babyage at that point, and that was at 8:30 am my time, which would've been 11:30 their time. I asked several times if there was a supervisor that I could speak with, and she claimed that she WAS the supervisor. It's hard to believe nowadays that there is such blatant horrible service out there. Isn't the first rule of being in retail to try to be courteous and accommodating to customers? That's how you get REPEAT business. I will NEVER shop here again, and I will discourage anyone I know from doing so either. And as a side note, amazon offers free returns, but I'm seriously considering paying to ship the car seat back to babyage just so that they don't have my business.

Great Experience! I purchased a foam chair for my 4 year old nephew and had an excellent shopping experience! I called the Babyage customer service line and they helped me find EXACTLY what I was looking for. I will absolutely be ordering from them again!