Missing item in order I ordered a Great White tank top and Great White shark logo coffee mug from the Discovery Store prior to Shark Week. I only received the tank top. I emailed their customer service to let them know I did not receive the mug with my order. They sent me a tracking number to show my order was delivered. Again, I emailed them that I only received the tank top. They replied that the mug was delivered also. I replied that it was not and that is why I'm writing this review. I will NEVER buy from them again. If you can't own up to your mistakes, you shouldn't be in business. And BTW - their ladies tanks run small. Better size up. :(

Online go.discovery.com crashes too… Online go.discovery.com crashes too frequently. After it crashes, the program starts at beginning of program—always with more ads. I wouldn't pay a dime for go.discovery.com. But it's free, so Discovery is free to improve or not. And I am free to watch other, more polished channels.

Basically Stole Money If I could give them a zero, I would. Ordered a Puppy Bowl t-shirt back in January. Was told it was on backorder for up to three months. By July, I told them to cancel the order and refund me because it wasn't shipped out. No response. I noticed the store had been removed from the website. I'm trying to dispute this claim with my bank, but because the payment was "authorized" they are trying to reverse this dispute. So, basically, Discovery stole money from me.

Still no items. I ordered my items on October 31. It's been paid for since that day and I still haven't received it. I have emailed them like 7 times with not even a reply. I wanted my items for Christmas and I won't even get them. At this point I just want my money back and I can't even get anyone to answer me.

Cannot be trusted at all, scam? This appears to be a scam or a company with no regard to customers, i ordered and they said 2-3 weeks delivery. 6 weeks later i complained and robot-like they said you have to wait for 2-3 weeks, and now 10 weeks after they have stopped responding to my emails requesting a refund and have deleted my order from their website. I will be taking action via their payment gateway.