Same issue as everyone else on this… Same issue as everyone else on this site. Ordered in august still not received. Asked for refund, told me not possible. Keep emailing for updates and they respond a week later saying that it will get sent out within 2 weeks. 3-4 weeks later and still no updates. Don’t deal with them. Iv obviously been scammed and I’m in contact with my bank and financial ombudsman for further help

I would give them zero but it's not an… (UPDATE!!). After I posted my initial review, I was contacted by an officer of the company and had my issue resolved amicably. ****I would give them zero but it's not an option. I purchased in-stock items over 3 weeks ago and keep getting a "covid has slowed us down" canned email in response. Since they have not shipped the product I requested a refund and they refused to do it and said they would only do it if they shipped it then I paid to return it THEN charge me a restocking fee on top of that. DO NOT SHOP WITH THEM. THEY ARE CROOKS AND SHOULD NEVER BE USED.

Ordered worth 176$. No product or refund received I placed an order in August and I have yet to receive anything. It's over an year now !! I've been sending emails to customer service and all the have are excuses or no replies . Order Amount - 176 USD !! NEVER BUY ANYTHING FROM THEM

Shambles If you asked me before June I would of happily given them 5 stars. However that was before they have taken thousands of my dollars and not shipped the goods. Then when I asked for my money back because of waiting 3 months and counting they refuse as its against their refund policy to refund in stock items! Hero to Zero.

Don't pre-order or buy anything with them I pre-order at Megalopolis toys online store for the total price of 112.08 US dollar a couple of action figures from the collection Madballs Premium DNA. The figures supposed to be released and shipped during the spring of 2021, which never happened. I contacted the store and they didn't answer just sent an automatic email message blaming Covid-19 as excuse for their lack of compromise to answer or work correctly. At this point reading all the complaints, it seems this place is a fraudulent businesses thus I don't think they will ship any product. Don't ever trust them or to Premium DNA toys, they seem to be the same.