I placed an order in August and I have… I placed an order in August and I have yet to receive anything. I've been sending emails to customer service and all the have are excuses. They claim Covid19 has delayed shipments but that is rediculous as other American online shipments have made it to my door in a timely manor. Stay away from this company!

Poor customer service If I could give this company a zero I would. I made an order 3 months ago on in-stock items and still have not received my item. I have contacted customer service 3 times. They just give me a generic response with promises of doing better- only to wait another month without my package. When I ask for a refund they said they don't do refunds on in-stock items. I told them if the items are in-stock then why haven't they sent it? There are plenty of toy companies that have great customer service. I would highly recommend using another company that respects their customers. As an adult collector it's more of a principle thing. Do yourself a favor and don't give megalopolis your business because you may never get the item that you purchased.

I will never buy from Megalopolis again The worst, waited weeks for a supposedly in-stock 'hot off the truck' item before I inquired on the status by email only to be strung along for weeks with no option for a refund. Finally after publicly shaming them on social media someone magically made time to get in touch with me and after another week was issued a refund. I was luckier than most to finally get a refund (though it was a huge hassle) I think mainly because I posted on social media and they couldn't sweep it under the rug. I will never buy from Megalopolis again, their BBB and Trust Pilot reviews speak for themselves. Buyer beware.

Do not trust Megalopolis Toys!! Ordered a few things from them on August and charged my credit account on the same day. I never received any package, so I decided to cancel it. This time they're giving me the run around, when I asked for a refund. First they say wait 10-15 business days for it to process. So, 15 business days go by and no refund. When I contacted them about it, now their saying there's an error in the system and that my refund wont go through. They keep playing games! I've heard somewhere that there's a lawsuit happening, if anyone has any information please share it! I would like to participate.

Shambles If you asked me before June I would of happily given them 5 stars. However that was before they have taken thousands of my dollars and not shipped the goods. Then when I asked for my money back because of waiting 3 months and counting they refuse as its against their refund policy to refund in stock items! Hero to Zero.