Tickets weren’t sent Tickets weren’t sent! Had to go to will pick up an hour early and never sent! On phone twice at will call with nothing but frustration and waiting til 10 minutes prior to show time! Finally received two tickets from Ticketmaster with a response we will not charge you for handling fees! Poor business, should have got some refund for frustration alone excluding the inconvenience! Never again! Poor representation!

Customer Service I would prefer that when I talk with customer service that I could use my loyalty points, as opposed to just when I place an online order. Being able to work with someone who is knowledgeable is part of the reason that I like to call Ace Ticket in the first place.

i have not recieved my rolling stones… i have not recieved my rolling stones tickets and may not get them until the day before the show and if anything goes wrong it does not leave a lot of time to correct it it would be helpful to get them a couple of weeks ahead of time thank you norman grimes

Easy transaction As far as the secondary market goes for tickets, Ace is the best experience I've had so far. Easy to navigate the site, see seat views and complete the transaction. Tickets were transferred to my Ticketmaster app immediately. Fees are ridiculous but that's the case with all secondary market sellers these days.

I did not transfer my tickets in time… I did not transfer my tickets in time from the email link to my account and my ticketmaster link expired. The agent I spoke with was excellent in helping resolve the matter. He put me on hold and contacted the seller quickly. The issue was solved fast and the agent was very pleasant and understanding!