Everything about this brand and concept… Everything about this brand and concept is amazing … except for the cost! This industry needs an affordable option for those who can’t afford to switch to fresh food yet it’s still expensive to do half kibble and half fresh too! We had to pause our account after the first order since the price was so high:( My dogs and I loved everything about it though, so we are really hoping to have a cheaper alternative soon!

Our pup loves her Ollie food Our pup loves her Ollie food! Meal time ranks right up there with going for a walk as her favorite things. I like having the food delivered so I never have to worry about running out. I also like the communication from Ollie, including updates on when the food will be delivered.

My experience is with Customer Service My experience is with Customer Service. I chatted with a customer service agent named Leslie. I had a ton of questions that she patiently answered and even when I was unable to purchase at that time, she remained very kind, offered me suggestions, was not pushy and just an overall sweat person. It's rare to find good Customer service these days so it was refreshing talking to a compassionate customer service representative for once. Thank you Ollie for Leslie!

I had made a comment on my original…p I had made a comment on my original order that we had received too much food. I was contacted if they should send smaller portions, and they did it on my second delivery.

Packaging Dept. Needs improvement My dog loved the food. However packaging department needs some severe improvement. First shipment the food came thawed and no dry ice included and no food scopper included. I called and got a replacement and the second shipment came with the food thawed out again and still no food scooper and with only one melted dry ice package. Finally I called and specifically asked for extra dry ice and for the scooper again and that shipment came perfect and frozen. I personally think this could have all been avoided if the packaging dept. put more care into packaging this food. There was alot of wasted money, time and food as I couldn't use the 1st nor the 2nd shipment of food and had to dispose of it. I hope my other shipment comes frozen and with extra ice as requested, otherwise I will cancel this subscription and go somewhere else.