Fantastic support as always Fantastic support as always. I have had to use a lot of different plugins to achieve my aims for my website, and the TEC support crewe have always tried their best to help out.

Ridiculously poor support Tried this twice, almost 1 year apart. Both times had issues where it wouldn't work on two separate websites running different themes. Both times experienced VERY poor support from "support" people such as Truman Dorn and Marta Kozak, with an attitude of, "Well, you should probably research and figure out what the problem is." So wait, why are YOU here?

Tech Support Terrific Tech support went above and beyond to help me with a styling issue. Looks terrific.

Helpful and solution-ful Concise description of a solution I needed. Easy to understand and even adjusted as I requested tweaks.

A rewrite to version 6 required a… A rewrite to version 6 required a database upgrade. The upgrade causes the plugin to fail and display error messages on the site. Of course this is partly because we use a multisite implementation of Wordpress. A more mature product would have a smoother upgrade path - or at the very least the ability to export, reinstall and import data. Another issue is the plugin requires too much CSS customization. Lack of support makes it difficult to back out of these issues. Maybe time to look for alternatives. (Have been using TEC for a decade on various sites.)