Helpful and solution-ful Concise description of a solution I needed. Easy to understand and even adjusted as I requested tweaks.

Great plugins and support I've been using various premium plugins from TEC for years and have always received great support when I needed it.

I was having difficulty downloading a… I was having difficulty downloading a .zip file plug-in on my MAC. I contacted The Events Calendar support and received a quick response from Iris. Her support enabled me to fix the problem in 30 seconds. Thank you very much, Iris!

On a new install On a new install, I was unable to engage the "Blocks Editor" feature. I searched and searched for a way to do it. I finally opened a ticket and Rob pointed me to the exact location where I needed to be to make the change. Everything happened within the space of 30 minutes. His directions were spot-on!

A rewrite to version 6 required a… A rewrite to version 6 required a database upgrade. The upgrade causes the plugin to fail and display error messages on the site. Of course this is partly because we use a multisite implementation of Wordpress. A more mature product would have a smoother upgrade path - or at the very least the ability to export, reinstall and import data. Another issue is the plugin requires too much CSS customization. Lack of support makes it difficult to back out of these issues. Maybe time to look for alternatives. (Have been using TEC for a decade on various sites.)