Great plugins and support I've been using various premium plugins from TEC for years and have always received great support when I needed it.

Absolutely THE WORST PLUGIN EVER Absolutely THE WORST PLUGIN EVER Avoid this thing LIKE THE PLAGUE Cost us serious $$$ and cost me SEVERAL DAYS of my life including twice where I got ZERO SLEEP Due to NIGHTMARE APP- time zone flaws- sell-out falsities, search function complete failure, tickets unavailable, events not searchable or showing up right- events showing in totally wrong time zones and also disappearing 12 hours early due to their HORRIBLE HORRIBLE APP RUN AWAY!! And support is CRAP and nonexistent. NEVER EVER AGAIN

Excellent response time and solution… Excellent response time and solution provided.

A rewrite to version 6 required a… A rewrite to version 6 required a database upgrade. The upgrade causes the plugin to fail and display error messages on the site. Of course this is partly because we use a multisite implementation of Wordpress. A more mature product would have a smoother upgrade path - or at the very least the ability to export, reinstall and import data. Another issue is the plugin requires too much CSS customization. Lack of support makes it difficult to back out of these issues. Maybe time to look for alternatives. (Have been using TEC for a decade on various sites.)

On a new install On a new install, I was unable to engage the "Blocks Editor" feature. I searched and searched for a way to do it. I finally opened a ticket and Rob pointed me to the exact location where I needed to be to make the change. Everything happened within the space of 30 minutes. His directions were spot-on!