Excellent response time and solution… Excellent response time and solution provided.

Ridiculously poor support Tried this twice, almost 1 year apart. Both times had issues where it wouldn't work on two separate websites running different themes. Both times experienced VERY poor support from "support" people such as Truman Dorn and Marta Kozak, with an attitude of, "Well, you should probably research and figure out what the problem is." So wait, why are YOU here?

On a new install On a new install, I was unable to engage the "Blocks Editor" feature. I searched and searched for a way to do it. I finally opened a ticket and Rob pointed me to the exact location where I needed to be to make the change. Everything happened within the space of 30 minutes. His directions were spot-on!

Iris helped me with an issue I had on… Iris helped me with an issue I had on Events Calendar Pro. She let me know that the issue was not caused by the plugin, but that it was my theme. She also provided a solution, providing the code and explained where I can place the code. The instruction was very clear and easy to understand.

A rewrite to version 6 required a… A rewrite to version 6 required a database upgrade. The upgrade causes the plugin to fail and display error messages on the site. Of course this is partly because we use a multisite implementation of Wordpress. A more mature product would have a smoother upgrade path - or at the very least the ability to export, reinstall and import data. Another issue is the plugin requires too much CSS customization. Lack of support makes it difficult to back out of these issues. Maybe time to look for alternatives. (Have been using TEC for a decade on various sites.)