Full refund received! I purchased UO tickets but had to cancel my Orlando trip bc of this pandemic. Although the wait was long, they made sure I got my refund. OTC sent my full refund back to my credit card. Thank you so much for adjusting your refund policy during this uncertain time. I’ll be back to purchase once this situation calms.

Excellent experience - Authentic and easy to use Excellent experience. Purchased multi day passes to Disney World. Will call number was emailed within 24 hours. Easily entered in My Disney Experience and linked to my family members for use. If you don’t have Magic Bands, you will need to stop by their offices to pick up the RFID passes but we have the bands so we’re good to go (well, if WDW reopens...).

Mediocre service Mediocre service, even worse identity verification. 0/10 will NEVER use again. They replied also btw. Funny how I can pass a security clearance for the US GOVT. but not to purchase tickets.

very helpful very helpful. responsive, and straightened out an issue i was having without question.!

Frustration with lack of customer service Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.