Frustration with lack of customer service Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.

Satisified Fair price compared to other online vendors. I would like to see something for military veterans....there are tickets for current military, etc. but not veterans, at least nothing that I have found. Only other thing I would like to see from this site is an instant email ticket delivery like a couple of other online sites do.

I have not received my confirmation… I have not received my confirmation email nor my e-tickets and i ordered about five days ago. I have tried contacting the official ticket center and have had no luck. Just want to know whats going on w my tickets.

Online ticket purchase When I got to Disney they could see that I purchased tickets but they could not redeem them. They asked me if I had some card to give them, which I did not??? (This was all done online) Eventually Disney cancelled my orginal purchase and issued me new ones so I could get in. Lost about 40 minutes waiting.

I had a very bad experience buying… I had a very bad experience buying tickets from the official ticket center, I do not recommend buying from them. I purchased my E-tickets online for the Aquatica water park from the official ticket center and I got a confirmation email which stated that I would be getting a second email with my E-tickets. Anyway, long story short the day that my family and I had chosen to go to the park came and I still didn’t get any emails with my E-tickets so I decided to call their office as soon as they opened and I was told that I had to go in person to pick up my tickets. I get to their local office and the employees asked me for the confirmation number, I give it to them and they seemed confused and were very rude and unprofessional they told me they couldn’t locate my tickets after they had just told me over the phone that they had checked on their system and that they had them. Anyway, I was sent back and forth to different locations and no one knew why I hadn’t gotten the second email or where I could pick up my tickets. I ended up having to call their customer service and after a long wait on the phone, I was finally able to get a refund. It is not worth the discount, it was very frustrating and time consuming. After that experience I went to the official Aquatica’s website and I got the tickets right there and then no need for all this trouble.