All I want is the refund. I Certainly understand the seriousness of this virus. I ordered my ticket being a Florida resident and expected to get my ticket. No I have to go to some ticket center. I am a senior who was going to join my family who was flying in for the Disney cruise and I was going to join them for a day at the park. Well the cruise got canceled and the did not fly in to go to the park. With everything snowballing I cannot get thru the line to cancel my ticket. I held for three hours and then a message came on they were closed for the day. I do hope you will refund my ticket. I know you are doing the best you can under these difficult circumstances.

Never received tickets and when I… Never received tickets and when I called in two days later they still said it was processing but then next day cancelled. As soon as they new they couldn’t get them should of refunded my money or cancelled transaction

Called on Friday afternoon Called on Friday afternoon, it’s now Thursday and still no e-tickets UPDATE - My mistake, they had sent the e-tickets the same day, I didn't look closely enough in my inbox. They had originally said it would take 1 full business day for them to reply. I'd like to change my rating to 5*s.

It's unfortunate that my credit card… It's unfortunate that my credit card was being rejected, not at my end, but from the sensitive computer system at the Official Ticket Center. Fortunately, the person helping me through this was relentless in trying to find an answer for me. Two days of conversations. Although we couldn't figure out the problem with my card, her customer service efforts were excellent. I felt she did everything possible to help me through this. Thank you Rebecca...5 stars for you!!!!

Excellent experience - Authentic and easy to use Excellent experience. Purchased multi day passes to Disney World. Will call number was emailed within 24 hours. Easily entered in My Disney Experience and linked to my family members for use. If you don’t have Magic Bands, you will need to stop by their offices to pick up the RFID passes but we have the bands so we’re good to go (well, if WDW reopens...).