Called on Friday afternoon Called on Friday afternoon, it’s now Thursday and still no e-tickets UPDATE - My mistake, they had sent the e-tickets the same day, I didn't look closely enough in my inbox. They had originally said it would take 1 full business day for them to reply. I'd like to change my rating to 5*s.

This was a waste of time as we still… This was a waste of time as we still had to queue up once at Disney World to collect our tickets, which took approx 90 minutes. Although it stated this when we booked, it implied you picked them up from a Ticket Center vendor so it would be quick & easy.

It's unfortunate that my credit card… It's unfortunate that my credit card was being rejected, not at my end, but from the sensitive computer system at the Official Ticket Center. Fortunately, the person helping me through this was relentless in trying to find an answer for me. Two days of conversations. Although we couldn't figure out the problem with my card, her customer service efforts were excellent. I felt she did everything possible to help me through this. Thank you Rebecca...5 stars for you!!!!

All I want is the refund. I Certainly understand the seriousness of this virus. I ordered my ticket being a Florida resident and expected to get my ticket. No I have to go to some ticket center. I am a senior who was going to join my family who was flying in for the Disney cruise and I was going to join them for a day at the park. Well the cruise got canceled and the did not fly in to go to the park. With everything snowballing I cannot get thru the line to cancel my ticket. I held for three hours and then a message came on they were closed for the day. I do hope you will refund my ticket. I know you are doing the best you can under these difficult circumstances.

Full refund received! I purchased UO tickets but had to cancel my Orlando trip bc of this pandemic. Although the wait was long, they made sure I got my refund. OTC sent my full refund back to my credit card. Thank you so much for adjusting your refund policy during this uncertain time. I’ll be back to purchase once this situation calms.