First time users This was our first time using The Official Ticket Center - Rebecca was outstanding!!! We have a large party planning on the trip so there were several ticket orders. Even though we had made a few mistakes on the reservations she took the time to call us and make sure it was right. We had our ticket links within a few hours. We would highly recommend them. Tickets were cheaper than on both AAA and the Disney website

I had a very bad experience buying… I had a very bad experience buying tickets from the official ticket center, I do not recommend buying from them. I purchased my E-tickets online for the Aquatica water park from the official ticket center and I got a confirmation email which stated that I would be getting a second email with my E-tickets. Anyway, long story short the day that my family and I had chosen to go to the park came and I still didn’t get any emails with my E-tickets so I decided to call their office as soon as they opened and I was told that I had to go in person to pick up my tickets. I get to their local office and the employees asked me for the confirmation number, I give it to them and they seemed confused and were very rude and unprofessional they told me they couldn’t locate my tickets after they had just told me over the phone that they had checked on their system and that they had them. Anyway, I was sent back and forth to different locations and no one knew why I hadn’t gotten the second email or where I could pick up my tickets. I ended up having to call their customer service and after a long wait on the phone, I was finally able to get a refund. It is not worth the discount, it was very frustrating and time consuming. After that experience I went to the official Aquatica’s website and I got the tickets right there and then no need for all this trouble.

Mediocre service Mediocre service, even worse identity verification. 0/10 will NEVER use again. They replied also btw. Funny how I can pass a security clearance for the US GOVT. but not to purchase tickets.

Never received tickets and when I… Never received tickets and when I called in two days later they still said it was processing but then next day cancelled. As soon as they new they couldn’t get them should of refunded my money or cancelled transaction

Full refund received! I purchased UO tickets but had to cancel my Orlando trip bc of this pandemic. Although the wait was long, they made sure I got my refund. OTC sent my full refund back to my credit card. Thank you so much for adjusting your refund policy during this uncertain time. I’ll be back to purchase once this situation calms.