Rebbeca was truly a god save Rebbeca was truly a god save. She uncovered that my email address was also someone else's. She immediately contacted me. Instead of just emailing my $1800.00+ worth of tickets and exposing them from getting into someone else's hands she came up with an alternate and much safer way to get my tickets to me. (USPS) with a signature required to my home. Your awesome Becca.

Never received tickets and when I… Never received tickets and when I called in two days later they still said it was processing but then next day cancelled. As soon as they new they couldn’t get them should of refunded my money or cancelled transaction

Excellent experience - Authentic and easy to use Excellent experience. Purchased multi day passes to Disney World. Will call number was emailed within 24 hours. Easily entered in My Disney Experience and linked to my family members for use. If you don’t have Magic Bands, you will need to stop by their offices to pick up the RFID passes but we have the bands so we’re good to go (well, if WDW reopens...).

Frustration with lack of customer service Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.

All I want is the refund. I Certainly understand the seriousness of this virus. I ordered my ticket being a Florida resident and expected to get my ticket. No I have to go to some ticket center. I am a senior who was going to join my family who was flying in for the Disney cruise and I was going to join them for a day at the park. Well the cruise got canceled and the did not fly in to go to the park. With everything snowballing I cannot get thru the line to cancel my ticket. I held for three hours and then a message came on they were closed for the day. I do hope you will refund my ticket. I know you are doing the best you can under these difficult circumstances.