Frustration with lack of customer service Chat not able to answer my question so I was told to call. Operator when I called gave questionable info. I ordered anyway after checking info elsewhere. Order acknowledgement email said I'd get order status email in 24 hours. Did not happen. Called on a Saturday and message says they are open saturdays but message also says please call during our open hours. Frustrating.

Called on Friday afternoon Called on Friday afternoon, it’s now Thursday and still no e-tickets UPDATE - My mistake, they had sent the e-tickets the same day, I didn't look closely enough in my inbox. They had originally said it would take 1 full business day for them to reply. I'd like to change my rating to 5*s.

Never received tickets and when I… Never received tickets and when I called in two days later they still said it was processing but then next day cancelled. As soon as they new they couldn’t get them should of refunded my money or cancelled transaction

very helpful very helpful. responsive, and straightened out an issue i was having without question.!

Will Snail Mail an Eticket! I bought a non refundable eticket, because everywhere on their website they indicate it will be emailed within a day or two. After I purchased the ticket, I was informed that I would have to either pick up the ticket (I live in a different state) or have it snail mailed to me. This was not indicated anywhere on the website before I purchased the ticket. If I had known this, i would have simply bought it directly from Disney at the higher price. Now I have to wait up to a week and a half for a ticket that I should have recieved almost immediately. Will not be purchasing from here again.