No stars - Did not receive Laver Cup 2022 tickets Booked Laver Cup 2022 tickets on 01/03/22. Received an invoice and access to a My CTT account. The account kept showing the tickets as waiting allocation, so I contacted Mike and was told it would be allocated in the week before the event (September 2022). When it still wasn’t allocated in the week before the event, I contacted them again and was told the order had been rejected back in March, even though they took & kept the payment. This was Roger Federer’s final tournament so it was not possible to get tickets from somewhere else so close to the event. The refund was received seven months after the original payment, and after the tournament , so the order had not been cancelled, as CTT claim.

Avoid this company! I ordered a ticket for US open 2020. On ordering all communication was quick and responses efficient. However when the event was cancelled, I chose to have my ticket rolled over to 2021. As the COVID situation developed I changed my mind and requested a refund. I began asking for a refund in June 2021, all emails were ignored, and when I tried phoning several times, I could not get through. I finally got a response August 29th asking me to transfer my ticket to Chris Bumford, which I have done. I’ve not had any response yet, my ticket is for tomorrow……..

Unhelpful and no refunds Purchased tickets for the Australian Open. Both myself and my partner caught Covid and were unable to use the tickets due to isolation. Australian Open has a clear COVID policy that if you’re unable to attend due to isolation, you receive a full refund. - We contacted Australian open and ticketmaster - stated they would be able to process the refund but only to the initial buyer (tennis tours) as we had received a forwarded ticket - Subsequently contacted tennis tours via phone - they denied having any direct involvement in the sales of Australian Open tickets (despite advertising on their website and us having purchased from them). They stated they do not directly purchase the tickets and so would be unable to apply for the refund. All in all a very disappointing experience, not to mention the $50 USD transaction fee on purchase. Would avoid this broker.

Avoid them!! I bought ticket for US Open mens finale 2021. Due to US lockdown i was unable to come to states and asked for refund or resell 2weeks prior event. Spoke on phone at least like 5 times plus emails and got same stupid "answers" that it is on process with guy named Mike. It took like 4months and nothing happend. And even more a got stupid answers like the market crashed and they sell tickets on gate for 30 dollars. Like really?! US Open mens finale with totally full stadium and they say this kind ot crap? I paid 450€ for ticket and got NOTHING. Jozef from Slovakia. Avoid them!

Great service Great service. They refunded my purchase from the canceled US Open. Everyone on the team was polite and quick to respond.