US Open During COVID In November 2019, I booked two tickets to the US Open in NY for Labor Day weekend. COVID hit in March, 2020. Tennis Tours and I stayed in constant contact about getting a refund because the US Open decided not to allow spectators. I received a full refund quicker than even they anticipated thanks to Chris' string effort in a difficult time.

No refund for US Open 2020 My experience of CTT is quite different to other reviewers. Like may other customers who bought tickets to the 2020 US Open, I chose to have the costs of the ticket I had purchased refunded. This arrangement was settled in June last year, and I'm still waiting for my refund. Edited after response from CTT: This is incorrect. I repeatedly emailed CTT indicating that I was ONLY interested in a refund as international travel was no longer possible for the foreseeable future. They stopped answering my emails earlier this year, and I needed to get my money back through my bank’s MasterCard disputes process. Further edited after further response from CTT: No, it’s not complicated, Mike. I was given the option of a refund by CTT in June last year. I took this option. No refund was forthcoming. I’m not interested in doing further business with your company. IT’S NOT COMPLICATED.

No stars - Did not receive Laver Cup 2022 tickets Booked Laver Cup 2022 tickets on 01/03/22. Received an invoice and access to a My CTT account. The account kept showing the tickets as waiting allocation, so I contacted Mike and was told it would be allocated in the week before the event (September 2022). When it still wasn’t allocated in the week before the event, I contacted them again and was told the order had been rejected back in March, even though they took & kept the payment. This was Roger Federer’s final tournament so it was not possible to get tickets from somewhere else so close to the event. The refund was received seven months after the original payment, and after the tournament , so the order had not been cancelled, as CTT claim.