Kathy Lipowski
GBGreat product and company The door was easy to install and program, and customer service is top notch! I needed some help troubleshooting after daylight savings time and the company was extremely helpful and responsive!
GG
GBGood investment Now that the door opener is working correctly it is great. I had some issues initially which the manufacturers emailed me about. I felt they asked for a lot of work on my part when it was clear to me it was the sensor that was defective. Finally they sent me a replacement mechanism which I installed and it works perfectly. I would have given five stars except for the issue at the beginning. Worth the money and keeps my flock safe.
Donna Judson
GBGreat product Person answering the phone didn't know much but said to email a tech to answer my questions. He got rigtht back to me and I got about 4 more email back making sure everything was O.K. and that I was satisfied.
Rebecca Vickers
GBThe motor in our chicken run died about… The motor in our chicken run died about a year and a half after purchasing it. I reached out to see if they could help troubleshoot it. They had me do and few different things and asked for photos. I did everything they asked and sent them the requested photos. Unfortunately, they had no idea why it stopped working and it was out of warranty, so they could not replace it. I knew that ahead of time, but I was hoping it was fixable. They offered me a small discount to purchase a replacement, which I took them up on. I really appreciated all the help and the small discount was not necessary, but was a nice gesture. All of their correspondence was quick and friendly. They have wonderful customer service and I will always recommend them to friends who are starting their flocks ir looking for automatic doors. I am very impressed and will continue to support this company.
Morgan Schreder
GBGreat customer service… I’ve been very happy with our chicken door. I had to reach out to customer service for support after a couple years. They were prompt, kind, and helpful. I sometimes took awhile to respond, make a video, and send it, but they were patient with me and consistent in following up until the problem was resolved. Very happy!