Great product Person answering the phone didn't know much but said to email a tech to answer my questions. He got rigtht back to me and I got about 4 more email back making sure everything was O.K. and that I was satisfied.

This is my second door This is my second door. Not because the first had issues but because i need an alternate entry/exit for my coup. Quality product. I replace the battery start of each year. Always works.

The motor in our chicken run died about… The motor in our chicken run died about a year and a half after purchasing it. I reached out to see if they could help troubleshoot it. They had me do and few different things and asked for photos. I did everything they asked and sent them the requested photos. Unfortunately, they had no idea why it stopped working and it was out of warranty, so they could not replace it. I knew that ahead of time, but I was hoping it was fixable. They offered me a small discount to purchase a replacement, which I took them up on. I really appreciated all the help and the small discount was not necessary, but was a nice gesture. All of their correspondence was quick and friendly. They have wonderful customer service and I will always recommend them to friends who are starting their flocks ir looking for automatic doors. I am very impressed and will continue to support this company.

Spectacular customer service / great product I had an issue with the door and I received excellent communication from the company with a speedy resolution. It's a great automatic door and my chickens and I appreciate it. Thank you for a great product and spectacular customer service.

Great product and customer service Received and installed this door with no issues. Worked awesome for eight months, then had issues with the door programming not compensating for daylight savings time. One email to the company and they sent simple instructions on how to fix it and it worked like new. Great product that makes having chickens even easier, especially when you are out of town for a few days, you can rest easy knowing they are locked up safe. Great customer service, very willing to help.