Craig
AUGreat customer service Our Run Chicken auto door was working perfectly for the first 6 months and then the batteries started running flat after just a few days. I contacted customer support and Luka was very responsive. I had replies back with 24 hours with different things to try. Luka also asked for photographs and videos to help diagnose the problem. After trying all the suggestions, Luka arranged a replacement unit to be sent and did not require the old one to be sent back. I've installed the new one and it has been running well for the last two weeks, so hopefully the issue is solved. Really great customer service. It's nice to know that when things go wrong there is someone able to help.
Randy Grice
GBCustomer service is great! Luka with customer service was very helpful in resolving a problem I had with my T50 door. Love my Run Chicken door!
LeeWhay Pasek
GBSpectacular customer service / great product I had an issue with the door and I received excellent communication from the company with a speedy resolution. It's a great automatic door and my chickens and I appreciate it. Thank you for a great product and spectacular customer service.
Zach K
GBEast to setup, delivery notice needs improvement East to setup, works great! Only service improvement needed is to send the customer an estimated delivery date upon purchase. I had no clue if delivery would be in 1 day or 1 month. Received a shipping notice more than a week after purchase.
Morgan Schreder
GBGreat customer service… I’ve been very happy with our chicken door. I had to reach out to customer service for support after a couple years. They were prompt, kind, and helpful. I sometimes took awhile to respond, make a video, and send it, but they were patient with me and consistent in following up until the problem was resolved. Very happy!