Craig
AUGreat customer service Our Run Chicken auto door was working perfectly for the first 6 months and then the batteries started running flat after just a few days. I contacted customer support and Luka was very responsive. I had replies back with 24 hours with different things to try. Luka also asked for photographs and videos to help diagnose the problem. After trying all the suggestions, Luka arranged a replacement unit to be sent and did not require the old one to be sent back. I've installed the new one and it has been running well for the last two weeks, so hopefully the issue is solved. Really great customer service. It's nice to know that when things go wrong there is someone able to help.
LeeWhay Pasek
GBSpectacular customer service / great product I had an issue with the door and I received excellent communication from the company with a speedy resolution. It's a great automatic door and my chickens and I appreciate it. Thank you for a great product and spectacular customer service.
Randy Grice
GBCustomer service is great! Luka with customer service was very helpful in resolving a problem I had with my T50 door. Love my Run Chicken door!
Mike Brennan
GBThis is my second door This is my second door. Not because the first had issues but because i need an alternate entry/exit for my coup. Quality product. I replace the battery start of each year. Always works.
P. Cooper
GBDaylight savings time issue Well after daylight savings time I had an issue with the doors working but not at the correct time. I contacted the tech group with Run Chicken Doors and we talked back and forth a few days on what to do to fix the problem. The last step and also the easiest was to remove all the doors from the app and then add them back. Configured again and Ta Da they are opening and closing on the exact time I set them for… Thank You Run Chicken for making my life a little easier 👍🏼