The motor in our chicken run died about… The motor in our chicken run died about a year and a half after purchasing it. I reached out to see if they could help troubleshoot it. They had me do and few different things and asked for photos. I did everything they asked and sent them the requested photos. Unfortunately, they had no idea why it stopped working and it was out of warranty, so they could not replace it. I knew that ahead of time, but I was hoping it was fixable. They offered me a small discount to purchase a replacement, which I took them up on. I really appreciated all the help and the small discount was not necessary, but was a nice gesture. All of their correspondence was quick and friendly. They have wonderful customer service and I will always recommend them to friends who are starting their flocks ir looking for automatic doors. I am very impressed and will continue to support this company.

Spectacular customer service / great product I had an issue with the door and I received excellent communication from the company with a speedy resolution. It's a great automatic door and my chickens and I appreciate it. Thank you for a great product and spectacular customer service.

Good investment Now that the door opener is working correctly it is great. I had some issues initially which the manufacturers emailed me about. I felt they asked for a lot of work on my part when it was clear to me it was the sensor that was defective. Finally they sent me a replacement mechanism which I installed and it works perfectly. I would have given five stars except for the issue at the beginning. Worth the money and keeps my flock safe.

This is my second door This is my second door. Not because the first had issues but because i need an alternate entry/exit for my coup. Quality product. I replace the battery start of each year. Always works.

Daylight savings time issue Well after daylight savings time I had an issue with the doors working but not at the correct time. I contacted the tech group with Run Chicken Doors and we talked back and forth a few days on what to do to fix the problem. The last step and also the easiest was to remove all the doors from the app and then add them back. Configured again and Ta Da they are opening and closing on the exact time I set them for… Thank You Run Chicken for making my life a little easier 👍🏼