Love this Door I have had my door now for a year and its been working great. I had an issue with it not going up and reached out for help. The customer service team recommended a couple fixes and i got it working again, the battery connection was dirty and needed cleaned. Customer service reached out several times to make sure it was working properly and I had no other issues. They were quick to respond and very helpful. Very impressed!

This is my second door This is my second door. Not because the first had issues but because i need an alternate entry/exit for my coup. Quality product. I replace the battery start of each year. Always works.

Expensive Failure 🤦🏻‍♀️🤦🏻‍♀️ Update: I've officially lowered this rating until Run Chicken follows through with my warranty. I have had this door installed for 3 months and it isn't working properly. Locking chickens out, opening randomly in the middle of the night, not always opening... I understood the first troubleshooting and even the second one.... but now dealing with customer service has become an arduous teeth pulling journey where I feel like I'm putting in a lot of time and brain power to fix a product that I supposedly have a warranty on. Not to mention, as many have said, it can only be done through email. Which can take hours or days to get replies! I loved this door, UNTIL it started to fail constantly!! It doesn't matter what setting it is on our how many times I clean and change out the batteries!! Stays 1 ⭐ until Run Chicken makes it right. Old review: Currently working with customer service to resolve this issue, but it works for a few months and then everything starts going down hill. Door randomly opens and shuts for no rhyme or reason, and it's especially dangerous when it opens randomly in the middle of the night! Again, hopefully their team can help resolve this problem, which is why I gave it 3 stars, but if it's not fixed, this door gets 1 ⭐. To expensive to have it failing 3 months after install!! On the positive, the customer service team, thus far, has been responsive and are trying to help.

Great customer service Our Run Chicken auto door was working perfectly for the first 6 months and then the batteries started running flat after just a few days. I contacted customer support and Luka was very responsive. I had replies back with 24 hours with different things to try. Luka also asked for photographs and videos to help diagnose the problem. After trying all the suggestions, Luka arranged a replacement unit to be sent and did not require the old one to be sent back. I've installed the new one and it has been running well for the last two weeks, so hopefully the issue is solved. Really great customer service. It's nice to know that when things go wrong there is someone able to help.

Super chicsken door! Made in USA! Run chicken is an amazing product! It worked out perfectly for my chicken run! Would like to send pictures, have a totally unique system set up with door!