akgoff
GBThe truth is not in this company The truth is not in this company. This company does not stand by its word and does not honor its agreements. I made it clear from the very beginning how dissatisfied I was. The poor responses were acknowledged and followed with empty promises ("I will personally see to it....") After a year of problems (passed around to different project managers, different writing teams, poor writing quality, poor communication, etc.) and giving them multiple "second chances to make it right," I requested the refund guaranteed in their contract last fall. The company representatives would go silent and after a couple of months of pestering on my part, they would schedule a call to discuss the logistics of a "settlement" document. Then, the call would be canceled. The last call I received, during which I was assured that the matter would be resolved right after the first of the year, was in December. It of course was not. I could go on, and I am not the type to flame anyone, but after about two years, my patience is at an end. (If you look at the other unsatisfied reviews, this appears to be a pattern.) Their money back guarantee appears to be a sales ploy that they have no intent to honor, short of a lawsuit forcing them to do.
Paul Berken
GBStrange Crazy Sad Stories Why People File Bankruptcy Alister Lucas - Senior Project Manager and Anthony Connors - Project Manager were both instrumental in assisting me in completing writing my book. Both were very helpful in designing a Book Cover and Website for my book as well as promoting it. I will always appreciate both their guidance and advice. Thank You
martha
GBNot a pleasant experience My experience was great for two reasons. 1. A finished product that is beautiful and 2. Ethan Rogers who took over the project and brought it to fruition. The experience was not pleasant from the beginning. There were so many communication issues. Ethan was the only saving grace. It was he that stuck it out and helped me through all the issues.
Jonni Pettit
GBExcell gets a 5-star review My experience is and has been excellent. I have high praise for my 'handler,' Sophia Miller, and the website person, Alice Peters. They have stayed in contact regularly and made the process easy. Their staff of editors and designers are excellent are instrumental in making my book, One Thing After Another and Then..., a success. It lacks only final approval from me before it goes to press. Now we are working on the website, and I expect it will go just as smoothly. If you're looking for a book publisher, give them a call.
Charles Fitzpatrick
GBBrandon Ross Brandon Ross has always provided outstanding customer support! He is an invaluable asset to Excel Book Writing!