I regret my partnership with this company I went through a lot of frustration dealing with this company. First, There is a lack of communication, to reach someone to hold them liable for work they say they are going to do. The time it took for them to accomplish task. Plus they didn’t honor their contract. I was sold on the upgrade; I was told the website was for a lifetime and they cancelled or lost my website after 3 years. No accountability from the collective team. Plus, they wanted me to purchase another website/domain after it was lost. I feel like I lost more time than was helpful to launch my book.

The truth is not in this company The truth is not in this company. This company does not stand by its word and does not honor its agreements. I made it clear from the very beginning how dissatisfied I was. The poor responses were acknowledged and followed with empty promises ("I will personally see to it....") After a year of problems (passed around to different project managers, different writing teams, poor writing quality, poor communication, etc.) and giving them multiple "second chances to make it right," I requested the refund guaranteed in their contract last fall. The company representatives would go silent and after a couple of months of pestering on my part, they would schedule a call to discuss the logistics of a "settlement" document. Then, the call would be canceled. The last call I received, during which I was assured that the matter would be resolved right after the first of the year, was in December. It of course was not. I could go on, and I am not the type to flame anyone, but after about two years, my patience is at an end. (If you look at the other unsatisfied reviews, this appears to be a pattern.) Their money back guarantee appears to be a sales ploy that they have no intent to honor, short of a lawsuit forcing them to do.

Excell gets a 5-star review My experience is and has been excellent. I have high praise for my 'handler,' Sophia Miller, and the website person, Alice Peters. They have stayed in contact regularly and made the process easy. Their staff of editors and designers are excellent are instrumental in making my book, One Thing After Another and Then..., a success. It lacks only final approval from me before it goes to press. Now we are working on the website, and I expect it will go just as smoothly. If you're looking for a book publisher, give them a call.

Not a pleasant experience My experience was great for two reasons. 1. A finished product that is beautiful and 2. Ethan Rogers who took over the project and brought it to fruition. The experience was not pleasant from the beginning. There were so many communication issues. Ethan was the only saving grace. It was he that stuck it out and helped me through all the issues.

Get your book published The publisher has stayed with me throughout the publishing process. Every chapter I send in is put in format and sent back to me for review. Every change I make is then corrected in the format and sent back to me for review. During my reviews, I always find something that I had missed before or want changed and there is never a problem. These guys are the best.