Preorder key was available as soon as release I pre-ordered The Tomb Raider remastered key. It didn't show up under "show key "( or whatever this key resellers websites button for that) I thought it would give me a key that would show up on steam as the game was pre-ordered. But I checked back an hour or so after the game was available and there was the key in the interface and steam accepted it.

Order mishap results in Partial Refund and one happy customer Due to failed Paypal Order - it ended up with me buying the game without the discount (I didn't know that was gonna happen) Reached out to Support and they said they would refund the 10% discount. Need to rate 5 stars for that.

Pretty disappointing preorder experience and poor support Preordered Dragon's Dogma 2 from Allyouplay because they had the deluxe edition advertised at the best price on a deals site. Page for the game said you would get key on release date at a specific time (March 22 at 01:00 CET). Time came and passed and still no game key but the game is available to buy everywhere else. Their advertised "day and night" support system is an empty discord server where the bot that deals with support tickets returns an error because there are too many tickets in the queue. The only other people on there talking are confused people about why they haven't gotten their orders yet. Definitely would not recommend. There is a lot of competition in the PC gaming keys market and this one is one of my first bad experience. Not only you don't get what you paid for but support is nonexistent.

Mostly Positive Positive: it worked (heck, it was one digital purchase. I didn't see an actual shop, interact with employees etc.) Negative, and I removed a star because of it: "Login through Steam" didn't do anything. If you're not supporting it, don't put it on your webpage. Negative: you don't need my address. I gave you "mostly fake" data, so the country/region is correct while everything else is not.

Ordered Helldivers 2 Ordered Helldivers 2, never got an activation steam code. Followed up with support but also never heard back Update: Merchants reply is correct & I concede to embarassment. GMAIL has flagged the reply from support team as SPAM & catergorised it to the spam folder. I hadn't checked the spam folder, and after the first couple nights of looking for the code I had lost hope and stopped returning to check. When receiving the auto email asking to leave a review, this prompted my poor review following the -so I thought- poor communication. Reply from support does outline a delay they are experiencing from provider on receiving some keys and offered a refund or to wait for the key. Apologies to the team, I've updated review to 4 stars. Communication and professionalism has been great. The SPAM categorisation is silly. Support team have been helpful in processing the refund, thank you.