BEST CUSTOMER SERVICE EVER! I have been a long-time customer of intensafirestore for all my modded controllers for ps3, xbox 360 and now xbox one and ps4. Their controllers are the best on the market as I have tried their competitors and their's are the best no questions asked. Their support team know their stuff inside and out and always give the best advice when I need it. Just saying'...

Shipped quickly! Controller worked exactly as described but would not Sync Had an excellent experience ordering the controller. I was able to customize the controller exactly the way I wanted. Shipped same day and received controller 2 days later (earlier than expected). Only down side to the controller was that due to the customized "skin" it's ability to sync with the Xbox was greatly reduced causing me to lose sync randomly. I ended up only being able to use the controler if it's plugged in which means you cannot use it modded functionality.

Received exactly what I ordered and quality of the work on the body of the controller is excellent. I ordered a controller for my son and it came as expected. He uses it everyday and it has not failed him. The only issue is that the leds that show which player is being controlled is poor. The leds dim very quickly.

Good quality place to order Just a great company and product that I have been using for years now. If you want a quality product delivered quickly and great customer service and tech support than I recommend these guys. I have got my own spin-off business from these guys and the products are top-notch. A+

Absolutely terrible, go to another store. I ordered 9/12/14 and waited all the way until 10/5/14, when i decided to just cancel the order. After the first week of waiting and sending a email to their customer service, they told me that it would take 1-2 weeks because the case was on backorder. I was in no rush to get my controller, so I said I would wait, no biggie. 2 weeks later, I asked for an update on my controller...by this time, I expected everything to be instock and ready to ship out(That's what the website said all the time)...They even gave me a link to Zen desk as a "tracking order"(they used quotes). So I used the link and nothing, couldn't access anything. Figuring it was faulty, I emailed again a week later asking for any update of my controller. Their response "Yes, sorry, the monster energy controller shell is on backorder. Please choose another so we can ship it out right away. Thanks." After 3 weeks of this back and forth with them always saying on backorder or unavailable, I just sent them a email saying that if they couldn't give me any actual and useful update on my order, they should just cancel my order. They did just that, they knew they had no information on my order, it was just a big run around attempt grab my money without delivering without any product. Overall just terrible Customer server- no helping at all, just a big circle of information. Very disappointed in this company and would never even think about ordering anything from them again.(This was my first order) Tl;dr: Highly disappointed and upset. Customer service is terrible- no usefulness, run around to stall for time, and absolute false information all around. Of course, you could ignore my review, I might have just been one of those customer that just didn't get any attention from the company...But think about this, why order from a company if they treat even one customer like me?