Derby loves his food! Derby loves his food! He has shown signs of GI issues from time to time but never after eating Darwin's.

Our dog and cat LOVE Darwin’s Our dog and cat LOVE Darwin’s. When eaten regularly, their overall health is better, their coats are shinier, and they seem to have more energy. Deliveries are always on time, tracking info is provided in advance, and everything is packed up well. Portioning the food is easy. Staff was friendly and helpful the couple times I’ve contacted customer service. We’ve been customers for over 5 years. Great overall experience.

At first I really liked Darwin’s and my… At first I really liked Darwin’s and my dog seemed to like it too. Unfortunately out of only 3 orders (the first one being discontinued as a new member) they failed to deliver my dogs food on my 3rd order. We spent around $175 for no food?? Not what i’m looking for. I emailed them and 3 times with no response. So after requesting another form for them to contact me about my order they simply wrote this “Thank you for reaching out to us about your orders, and I hope your day is going well. Looking into order 2085569 which shipped on Wednesday 4/3 it shows delivered with FedEx tracking: 272945993029 on Friday 4/5. Please let me know if I can assist you further.” I looked up the tracking number and it did show that it had delivered but we never received it. The “proof of delivery” photo was nothing but a blurry picture. I emailed a screenshot to the person that had sent me the email above and requested a refund. This is the response I received back “After investigating order 2085569 has been confirmed delivered with the carrier, and unfortunately the refund request is denied. As a 1x courtesy I can offer to replace the order you stated not receiving for shipping next week, if you confirm you would like the order.” A COURTESY?? As if I was the one that made the problem. However, I accepted this as I wanted to continue to feed my dog raw food and I have already paid for the food. The lady told me she would send me a tracking number for the food when it was shipped, that never came. She said it was to be delivered today, Wednesday April 24th, 2024. But nothing was delivered to my door (which is where the previous orders had been delivered). So I had to go scouring around my complex to see where it was. I found it sitting in the corner of the mail room where anyone could have taken it and no notification that it had been delivered. Nevertheless, I was happy to finally have raw food to feed my dog again. That is until I opened the package. All my previous orders have been for BEEF and TURKEY as my dog is allergic to chicken. I open the box and find 5 packs of CHICKEN and 5 TURKEY. This is absolutely ridiculous. If i’m going to pay almost $200 for my dogs food it’s going to be correct. I have emailed them but they will not open again until tomorrow. PLUS this also happened to a friend that orders through Darwin’s, they also messed up her order and gave her chicken and her dogs are allergic as well. I will be fighting for a refund and will update this review as things happen. Long story short, don’t order from Darwin’s!!!

We've tried other foods and other raw… We've tried other foods and other raw foods - NONE compare to Darwin's. We know this bc we have 2 older cats, one that has immune issues, and no matter what food or which supplements we give him, he only improves when we feed him Darwin's. If you want your baby, esp your older baby, to thrive - BUY THIS FOOD!!!

Excellent food for my cats Excellent food for my cats. Have been using for years now. Also, real people when I've called customer service. Real humans providing an excellent quality product.