Extremely helpful and knowledgeable Extremely helpful and knowledgeable. Always looking for ways to improve products and meet the customers needs. Customizations, substitutions, honors advertised policies. Supports items to make sure the customer can have the best experience possible.

Misleading Shipping Timeframe, Missing Power Cord, No Reply A couple of days after payment, I received a shipping tracking number, but the unit was not actually shipped until 2 weeks later. Upon receipt, I found that the NVIDIA power cord was missing. I used their site chat and left 2 messages, but never saw a reply to my email as promised. Still waiting to hear from Retro Naut to resolve this issue.

An excellent collection of games with… An excellent collection of games with the added benefit of save states (which have really come in handy on my chrono trigger playthrough). It's a sleek little machine with more games than I ever could hope to play. Great customer service too!

DO NOT RECOMMEND Definitely do not business with this company. My order shipped late, arrived late, I received the wrong controllers, the controllers do not work with the system, and I have yet to receive a response from them requesting a refund. I have reached out to them over 10 times thru their website, their Facebook, and their email address and have received 0 responses. I even tried to use their Chat function on their website and Facebook messenger and they have never been available. They're website also shows that they're rated 4.9 with Trust Pilot, which is also inaccurate; they're currently rated in the 2's. I feel like I spent $200 and received nothing and feel like I was duped since I cannot return it. I'm going to report them to the BBB for what it's worth so this hopefully does not happen to anybody else.

Happy but one thing is wrong I like the game system but the Pokémon puzzle league on Nintendo 64 does not work. I launched it and it would never launch… I never had a problem with any of the other games so far….