Retro Naut has been great to me. Very Reliable. Retro Naut has been great to me. Customer service was great. From my first email to the very last, I was treated with the utmost respect and curtesy. The team answered all of my questions, they followed through with all of their promises, and were committed to making sure I was happy with my purchase. I ordered my Nvidia Shield back around the second week of December 2021 and it arrived before Christmas, which was a miracle. With so many issues going on with deliveries nationwide during that time, I was mentally getting ready to receive the order late, but it arrive on time, beating my expectations. Due some supply issues, some of the items I ordered were being delayed, but the Retro Naut team kept me informed throughout the entire time. Not only were they able to get me better replacements for some of the game controllers that were delayed, they were also able to refund me the difference. I had an excellent experience with Retro Naut.

Misleading Shipping Timeframe, Missing Power Cord, No Reply A couple of days after payment, I received a shipping tracking number, but the unit was not actually shipped until 2 weeks later. Upon receipt, I found that the NVIDIA power cord was missing. I used their site chat and left 2 messages, but never saw a reply to my email as promised. Still waiting to hear from Retro Naut to resolve this issue.

An excellent collection of games with… An excellent collection of games with the added benefit of save states (which have really come in handy on my chrono trigger playthrough). It's a sleek little machine with more games than I ever could hope to play. Great customer service too!

Thank you for your help! I had some issues with delays, not receiving a controller and being able to play playstation games. Overall the product is great and fun to play. I would like to thank customer service (Aimee) with helping me out with my issues. I would recommend this product to anyone who wants a great product.

More happy than sad Initial order showed up without the SD card but all I had to do was shoot them an email and shipped on out.... the NES AND SNES GAMES are perfect quality and gameplay is exactly like I remember ... controllers are kind of tiny but useable ... THE N64 games kinda suck ... video quality is pretty terrible and gameplay slow sluggish and a little glitchy ... I wouldn’t recommend if your buying it hoping to play those out the N64 games ... I wanted SNES AND NES more than anything and so it works for me and they are all in English so that’s why I give it a 3 out of 5