Waste of Money - serial story a disappointment Our family ordered this for 6 months and, after the first box, wanted to cancel and get a refund. First, we didn't realize this story builds month over month - I seriously thought we'd have a difference mystery each time. Secondly, the puzzles were too easy. When I wrote to ask for a refund and cancellation I got a form email that all sales were final per their policy and they would cancel future renewals but that I'm out the $140 for the six episodes. Not very customer service oriented.

Empty Faces is an amazingly fun… Empty Faces is an amazingly fun experience, great for people that love being able to dive into a world and experience it on your own terms. It leaves it up to you to find out what there is to learn, and so many hooks have started me working on so many theories only two episodes in! Its not the type of thing you'll figure out in a few hours, but rather something that leaves you wondering about throughout the day, eager to jump back in whenever you can.

Give it a shot! To be fair, this review is not 5 stars for two reasons, one is the poor tracking and shipment information, and the other is because I was a little disappointed with the second box. Once the third box arrived I was invested again. I'm not sure why I wasn't as engaged with box 2, but I'm glad I stuck it out and moved forward with box 3. Give it a shot! It's a super engaging immersive story. I can't wait to get to the end.

Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

Really disappointed in The Mountain Really disappointed in The Mountain. We were given a gift subscription to Empty Faces and received The Woods as our first set of boxes. The Woods was great....interesting puzzles/codes, cool effects and a fairly well thought out storyline. We were excited to start The Mountain when it arrived but ended up very disappointed. Someone else said it best...these boxes were tedious..more work than fun! The codes and puzzles were difficult to sort out and when you did figure out the answer it lead to nothing. Lots of cipher and NO interesting effects. We did not even realize we had finished the boxes...there was no conclusion. I later learned that the person who gifted us the boxes only meant send us the first set of boxes, he got caught in the auto subscription renewal rip off. DO NOT PURCHASE THE MOUNTAIN!!!