Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

Really disappointed in The Mountain Really disappointed in The Mountain. We were given a gift subscription to Empty Faces and received The Woods as our first set of boxes. The Woods was great....interesting puzzles/codes, cool effects and a fairly well thought out storyline. We were excited to start The Mountain when it arrived but ended up very disappointed. Someone else said it best...these boxes were tedious..more work than fun! The codes and puzzles were difficult to sort out and when you did figure out the answer it lead to nothing. Lots of cipher and NO interesting effects. We did not even realize we had finished the boxes...there was no conclusion. I later learned that the person who gifted us the boxes only meant send us the first set of boxes, he got caught in the auto subscription renewal rip off. DO NOT PURCHASE THE MOUNTAIN!!!

This was poorly put together This was poorly put together, poorly linked, overpriced, etc. I could go on but I’ve already wasted enough of my life on this.

Very fun game, would recommend to anyone who loves a good mystery. Pretty awesome experience! Your first package pulls you right into the story with your first batch of evidence and a letter telling you the basics of what you're trying to figure out. The story really pulls you in from the get-go. My first box had plenty of material to keep me occupied for a few hours investigating and theorizing. When you figure everything out, you will have as many new questions as you do answers, which made me satisfied with my progress, yet still eager for my next box to come in the mail with more evidence and clues.

How to cancel this is the real mystery While I enjoyed the puzzles and games the subscription provided, canceling this subscription has proved to be a complete nightmare. I've sent multiple emails to "walter" since the only way you can cancel is via email but have received no response. Very disappointing.