Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

What an experience! What an experience! After finally deciding to give Empty Faces a go, we are having a fantastic time! The experience of decoding and putting together all of the clues has been thrilling. With so many "a-ha" moments, it is hard to stop thinking about the case! I only wish we got on board sooner! We can't wait for our next package!

If you are considering buying, beware the bait and switch If you are considering buying, a few things to know. The "2 bottles of free wine" that is supposed to be part of the package, is actually another website you have to go to and register and then order-yadda, yadda. And when I went to the Empty Faces site it said it had a 25% discount applied at check out. I ordered the $140 package and got a $7.50 discount. I'm not so great at math, but that was clearly not the $28 I was promised. And after getting all the way through the process it turns out that this is a subscription, not a 5-month package--so 5 months from now I have to remember to turn it off. I had been looking at this as a gift for a few weeks and it's my bad that I didn't try to place the order sooner and learn all this 2 weeks ago. I sure hope the game makes my sister happy enough to make up for all the ridiculous bait and switch. Bad news.

Give it a shot! To be fair, this review is not 5 stars for two reasons, one is the poor tracking and shipment information, and the other is because I was a little disappointed with the second box. Once the third box arrived I was invested again. I'm not sure why I wasn't as engaged with box 2, but I'm glad I stuck it out and moved forward with box 3. Give it a shot! It's a super engaging immersive story. I can't wait to get to the end.

Empty Faces is an amazingly fun… Empty Faces is an amazingly fun experience, great for people that love being able to dive into a world and experience it on your own terms. It leaves it up to you to find out what there is to learn, and so many hooks have started me working on so many theories only two episodes in! Its not the type of thing you'll figure out in a few hours, but rather something that leaves you wondering about throughout the day, eager to jump back in whenever you can.