Don't Purchase We purchased the Hunt a Killer, and we really enjoyed that. We essentially wanted to try empty faces as we really like more puzzle solving rather than crime solving; however, we regretted the decision. Each box was a chore to get through. We did the Mountain and it was tedious rather than fun. Each episode provides 8-10 well crafted and thought out items... but that is about it. There is no overarching goal, there is no linear path in any of the clues, there is no way to tell if the clue you figured out leads anywhere or it just stops. Most fun puzzles have you unlock one thing to move to the other, this literally has you try to solve random puzzles just to solve them. Imagine realizing the numbers in the letter are a code, then you spend the whole time solving that code, and when you solve it you get a phrase like "Higher Power" and then thats it. It doesn't lead to anything, it doesn't help put the story together, it was just there. Or another example, spend time getting a random phrase and think you're done. Then the reveal states something like "if you take the first letter of each phrase and type it into an empty web browser and add .com you get taken to a website".... then the website you go to is just non-sense and doesn't provide anything to the story. In short, this was highly disappointing. It was not fun. I spent so much time trying to work through these then when I went to the reveal I became even more frustrated because there was no context on how to solve half of the clues. Don't waste your time, at least with the mountain, but would still recommend To hunt a killer.

Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

This was poorly put together This was poorly put together, poorly linked, overpriced, etc. I could go on but I’ve already wasted enough of my life on this.

Give it a shot! To be fair, this review is not 5 stars for two reasons, one is the poor tracking and shipment information, and the other is because I was a little disappointed with the second box. Once the third box arrived I was invested again. I'm not sure why I wasn't as engaged with box 2, but I'm glad I stuck it out and moved forward with box 3. Give it a shot! It's a super engaging immersive story. I can't wait to get to the end.

If you are considering buying, beware the bait and switch If you are considering buying, a few things to know. The "2 bottles of free wine" that is supposed to be part of the package, is actually another website you have to go to and register and then order-yadda, yadda. And when I went to the Empty Faces site it said it had a 25% discount applied at check out. I ordered the $140 package and got a $7.50 discount. I'm not so great at math, but that was clearly not the $28 I was promised. And after getting all the way through the process it turns out that this is a subscription, not a 5-month package--so 5 months from now I have to remember to turn it off. I had been looking at this as a gift for a few weeks and it's my bad that I didn't try to place the order sooner and learn all this 2 weeks ago. I sure hope the game makes my sister happy enough to make up for all the ridiculous bait and switch. Bad news.