Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

What an experience! What an experience! After finally deciding to give Empty Faces a go, we are having a fantastic time! The experience of decoding and putting together all of the clues has been thrilling. With so many "a-ha" moments, it is hard to stop thinking about the case! I only wish we got on board sooner! We can't wait for our next package!

Waste of Money - serial story a disappointment Our family ordered this for 6 months and, after the first box, wanted to cancel and get a refund. First, we didn't realize this story builds month over month - I seriously thought we'd have a difference mystery each time. Secondly, the puzzles were too easy. When I wrote to ask for a refund and cancellation I got a form email that all sales were final per their policy and they would cancel future renewals but that I'm out the $140 for the six episodes. Not very customer service oriented.

This was poorly put together This was poorly put together, poorly linked, overpriced, etc. I could go on but I’ve already wasted enough of my life on this.

Very fun game, would recommend to anyone who loves a good mystery. Pretty awesome experience! Your first package pulls you right into the story with your first batch of evidence and a letter telling you the basics of what you're trying to figure out. The story really pulls you in from the get-go. My first box had plenty of material to keep me occupied for a few hours investigating and theorizing. When you figure everything out, you will have as many new questions as you do answers, which made me satisfied with my progress, yet still eager for my next box to come in the mail with more evidence and clues.