Absolutely NO customer service Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

I LOVE this game!! I LOVE this game!!! The Woods didn't catch me as well as the one I just started, The Mountain, but I really do enjoy it all. One chapeter gives me hours or days worth of mystery solving goodness and all the trinkets are wonderful and I keep them as keepsakes. I also love the characters, websites used for the episodes, and everything that goes into making these creative games. Everything looks super authentic and beautifully thought out!!! I will be a customer forever if I can!!!

Spent a weekend playing the game The… Spent a weekend playing the game The Woods, so disappointed that we didn't get the point of this game!

How to cancel this is the real mystery While I enjoyed the puzzles and games the subscription provided, canceling this subscription has proved to be a complete nightmare. I've sent multiple emails to "walter" since the only way you can cancel is via email but have received no response. Very disappointing.

Waste of Money - serial story a disappointment Our family ordered this for 6 months and, after the first box, wanted to cancel and get a refund. First, we didn't realize this story builds month over month - I seriously thought we'd have a difference mystery each time. Secondly, the puzzles were too easy. When I wrote to ask for a refund and cancellation I got a form email that all sales were final per their policy and they would cancel future renewals but that I'm out the $140 for the six episodes. Not very customer service oriented.