I have been blocked out of my account… I have been blocked out of my account since August . I sent all relevant documents needed . My account is still closed verification is supposed to take 72 hours took 9 days for them to tell me they needed another proof of address sent again 13 days later no response emailed everyday no reply no live chat absolutely nothing . Over £1,000 to withdraw I’m at a huge loss . The slots online is staying it is closing so I’m screwed basically

Dreadful absolutely Dreadful. Dreadful absolutely Dreadful. They send texts messages about £10 match bonus etc. Then when I went into the empty slot den, and show the manager the text he says no l, I'm like but it's valid it's within date. Note to self if the dump is empty it's perhaps because it's totally a dirty Scam Hole. And after reading another review on here in regards to manager suggestion of playing another game whilst on a winning streak and then losing everything after the manager suggestion of a better game. It's a total con, I felt something is wrong with this company lose lose lose, then head to bookies and win £900 on £20 into machine. Merkur are scammers

£60 deposited 20p spins on big bass… £60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonuses always come but not on this sad excuse for a casino. Please don't sign up it's hopeless and should be shut down

My experience working I want to have my say on working here. My advice, don't apply unless your desperate, you get treated differently if you're not Romanian. Please don't get me started on the customer service... What customer service lol. The one in Watford, great town but there's a worker there small girl with long hair always on her phone... Doesn't bother with the customers. I did a small test by working there for a month and honestly don't apply. The pay is poor and management is incredibly poor.... Oh you got to stand for 12 hours. That's my experience working there.

I didn't even want to give one star I didn't even want to give one star, but had to give a star. Leeds base merkur slots is one of the worst venue you could choose to go, I play in 3 or 4 different venues with all the same rules unless you go leeds, so every other venue you walk in and get to play a game either spin the wheel or scratch cards... In Leeds you had to wait for 10mins before even asked for either spin wheel and then minimum 50p a spin with your cash match... They are rude unprofessional no customer service experience.