I didn't even want to give one star I didn't even want to give one star, but had to give a star. Leeds base merkur slots is one of the worst venue you could choose to go, I play in 3 or 4 different venues with all the same rules unless you go leeds, so every other venue you walk in and get to play a game either spin the wheel or scratch cards... In Leeds you had to wait for 10mins before even asked for either spin wheel and then minimum 50p a spin with your cash match... They are rude unprofessional no customer service experience.

I have been blocked out of my account… I have been blocked out of my account since August . I sent all relevant documents needed . My account is still closed verification is supposed to take 72 hours took 9 days for them to tell me they needed another proof of address sent again 13 days later no response emailed everyday no reply no live chat absolutely nothing . Over £1,000 to withdraw I’m at a huge loss . The slots online is staying it is closing so I’m screwed basically

Good riddance What a difference a day makes, 24 little hours. There responsible gaming logarithms are broken. I played within all the specified boundaries and it seems the set limits and boundaries do not matter if you play for extended periods of time. the trigger to account status after playing for to long is ridiculous. To put into matter of fact context. Regardless if responsible gaming and winning etc or not. Play to long and you'll get suspended.....joke of a logarithm and support. Should remove there bacta license

Customer service is shocking As with other reviews on here avoid! Customer service is shocking on all levels, if you report poor customer service dont expect management to care and just let it continue. Staff are rude and always on their phones or you find them hiding in the toilets using their phone! it is mad! However even upper management dont care about this. Avoid the Bedfordshire branch.

£60 deposited 20p spins on big bass… £60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonuses always come but not on this sad excuse for a casino. Please don't sign up it's hopeless and should be shut down