Kabam doesn't care about their customers Their customer service team doesn't care about their customers. They just say "sorry" and won't do anything to support you with bugs, errors or anything. If you buy something and a bug happens due to that, they will just take your money and run with it. I played their game for 15+ months and their customer service is in a steady decline. They are cash greedy and do not find any way to compensate their loyal members. Why not say sorry with a few gems or gold? Even when you cancel your paid subscription after having a bad customer service experience they will not try to buy you back. They just care about their future paying customers and not their current ones. Did you know it's more expensive to go find new customers than retaining them? Kabam clearly doesn't

Probably the worst support service… Probably the worst support service ever, they take too many days to respond and never helps

Lousy Service During a transition, they completely lost all my account information and all the progress made in the game. Never use these guys ever again.

Horrible customer service Horrible customer service. I accidentally made a mistake by trading some t4 catalyst that take months to accrue. I contacted customer support and they basically told me tough luck and they couldn’t help. They treat something digital that could be fixed like its half eaten food at a restaurant. No check that. At least a restaurant would try to fix it.

Extortionist company I am a loyal player which spent over $100 in just a week of playing Shop Titans. The most recent in-app purchase I bought did not show up in my account. Thinking it was some payment delay, I waited. After a few days, still no item so I requested for a refund from iTunes. Later, my account was banned from important features and my gems (premium currency) was at a negative amount. I reached out to player support and they told me I need to pay 2x the amount to have my account unbanned & gems restored to the original amount. On top of that, they blame the player for fraud when we didn’t receive our product. I don’t mind spending money but I will not support a company with such atrocious player support & practices.