They are great -

Extortionist company I am a loyal player which spent over $100 in just a week of playing Shop Titans. The most recent in-app purchase I bought did not show up in my account. Thinking it was some payment delay, I waited. After a few days, still no item so I requested for a refund from iTunes. Later, my account was banned from important features and my gems (premium currency) was at a negative amount. I reached out to player support and they told me I need to pay 2x the amount to have my account unbanned & gems restored to the original amount. On top of that, they blame the player for fraud when we didn’t receive our product. I don’t mind spending money but I will not support a company with such atrocious player support & practices.

MCOC is a $$$ and time drain To be honest...its about maximizing profits $$$. Everything else is secondary. The game is designed to make it painfully hard to progress, to the extent that the user feels exhausted and gives in to spend $$$ to progress faster. It was less so in the beginning years, but the corporate greed set in at increasing rates. It became unenjoyable at a point for many users. Don't waste your time and $$$.

Probably the worst support service… Probably the worst support service ever, they take too many days to respond and never helps

They are rogues They are rogues, now double billing players who buy stuff in game … my advice that’s You all don’t buy anything at all … and when asked for a refund they are banning players … so low in dealings …they don’t bother about evidence given …. DONT GIVE ANY CREDIT CARD DETAILS TO THEM AT ALL IN THE GAME …. ITUNES AUSTRALIA SHOULD BAN KABAM GAMES ON THEIR PLATFORM … kabam is robbing players monies now …