This is a horrendous company (parent… This is a horrendous company (parent company is Netmarble). Their game is full of bugs and glitches with no fix in sight, designed purely to encourage gambling and additive behaviour. With the new CEO (from 2022) thing only got worst, cost for ingame items increased, control stop working and every update fill with more bug. There are no way to directly make formal complaint, and any constructive feedback gives on their official forum get delete by dictatorial forum admins (official Kabam staffs, Kabam Miike, Kabam Python). They treated their customer as nothing more than cow to be milk and discard. The best way to give them feedback is not to spend in the game, it only fed their bottomless greedy pit. This company bring a bad name to the Marvel IP and it fan, Disney would be better take back their IP from Netmarble, and letting other game companies design game instead.

Stay away They make so many bugs and glitches in their games, so if you spend any money with them, they make all your invested money and time void, and do nothing about it. If you write support you mostly just get auto response, and they always say they can understand how frustrating it is, but they never do anything about it, they just try to milk your money.

Kabam has denied a refund for $4000.00… Kabam has denied a refund for $4000.00 worth of charges my Special Needs Autistic grandson made. He didn't know what he was doing. They said it's not in their refund policy. This is an unusual circumstance and s/b dealt with differently. How can they not refund this money? They are taking advantage of a young special needs child!

Kabam doesn't care about their customers Their customer service team doesn't care about their customers. They just say "sorry" and won't do anything to support you with bugs, errors or anything. If you buy something and a bug happens due to that, they will just take your money and run with it. I played their game for 15+ months and their customer service is in a steady decline. They are cash greedy and do not find any way to compensate their loyal members. Why not say sorry with a few gems or gold? Even when you cancel your paid subscription after having a bad customer service experience they will not try to buy you back. They just care about their future paying customers and not their current ones. Did you know it's more expensive to go find new customers than retaining them? Kabam clearly doesn't

Do not play any game represent by these… Do not play any game represent by these cheating scumbags. Claim to be able program an AI intelligent enough to play better than a human (fairly) yet can not get basic inputs right which have been in the game since the start which have gotten even worse over time. Bunch of absolute Con artist’s