They are great -

Horrible customer service Horrible customer service. I accidentally made a mistake by trading some t4 catalyst that take months to accrue. I contacted customer support and they basically told me tough luck and they couldn’t help. They treat something digital that could be fixed like its half eaten food at a restaurant. No check that. At least a restaurant would try to fix it.

MCOC is a $$$ and time drain To be honest...its about maximizing profits $$$. Everything else is secondary. The game is designed to make it painfully hard to progress, to the extent that the user feels exhausted and gives in to spend $$$ to progress faster. It was less so in the beginning years, but the corporate greed set in at increasing rates. It became unenjoyable at a point for many users. Don't waste your time and $$$.

Stay away They make so many bugs and glitches in their games, so if you spend any money with them, they make all your invested money and time void, and do nothing about it. If you write support you mostly just get auto response, and they always say they can understand how frustrating it is, but they never do anything about it, they just try to milk your money.

Probably the worst support service… Probably the worst support service ever, they take too many days to respond and never helps