They are great -

Terrible The games are decent but when you need help, the customer support is extremely useless. Talking to them is like talking to a brick wall. Automatic and repeat responses.

Corporate greed to extreme - inexistent customer service I played Marvel Contest of Champions for 7 years. Recently I accidentally purchased a bundle for 3000 units. Immediately after I submitted a support ticket to have the transaction cancelled and my units refunded. the security checks included 5 questions to provide information from 7 years ago. I did my best to answer them, provided screenshots from my google play account, forwarded whatever emails I still had. after all that, they went completely silent. It is utterly disappointing and will stop any in-app purchases and seriously considering uninstalling the game.

Probably the worst support service… Probably the worst support service ever, they take too many days to respond and never helps

Kabam doesn't care about their customers Their customer service team doesn't care about their customers. They just say "sorry" and won't do anything to support you with bugs, errors or anything. If you buy something and a bug happens due to that, they will just take your money and run with it. I played their game for 15+ months and their customer service is in a steady decline. They are cash greedy and do not find any way to compensate their loyal members. Why not say sorry with a few gems or gold? Even when you cancel your paid subscription after having a bad customer service experience they will not try to buy you back. They just care about their future paying customers and not their current ones. Did you know it's more expensive to go find new customers than retaining them? Kabam clearly doesn't