I was refunded on some plants I was refunded on some plants, that got in the cross hairs of cancellation, it did work in my favor ... thank you! I will surely be careful moving forward bless you!

Beyond rude and disrespectful to… Beyond rude and disrespectful to customers. This is an ongoing issue with AquariumPlants.com Look at their customer complaints on the Better Business Bureau. They keep getting the same response from customers who they made mistakes with orders and they respond with nasty messages and hate towards customers. They’re not professional and don’t care about customers. I never received any tracking information on my live plants shipment. I have to know when the plants are delivered so I can get them out of the cold so they don’t freeze. Not asking much to expect them to provide shipping info. I paid for shipping that comes with tracking. But they don’t want to understand that they’re in the wrong and attack me. I have a valid complaint against them with the BBB go see the response they sent me on the BBB site to understand how unprofessional they are

Shipping and packing Shipping and packing. Both excellent, they use UPS to ship 2 to 3 days while others use USPS at 7 to 8 days. Packing is neat with invoice included show a check mark by all the product to verify order complete.

would have been a five star experience would have been a five star experience, as most all of the order was really nice, except for the very poor jungle val which was brown and dying... they have refused to credit of replace it...some 15-16.00 we have since found other sources of reliable plants...

Website claims well established lilly Website claims well established pond Lillies but I received a Lilly with no roots just a rhizome and some pads grown on. Won’t be able to plant in pond till next spring(1 year) because koi can easily remove it with no roots to grasp.