Beyond rude and disrespectful to… Beyond rude and disrespectful to customers. This is an ongoing issue with AquariumPlants.com Look at their customer complaints on the Better Business Bureau. They keep getting the same response from customers who they made mistakes with orders and they respond with nasty messages and hate towards customers. They’re not professional and don’t care about customers. I never received any tracking information on my live plants shipment. I have to know when the plants are delivered so I can get them out of the cold so they don’t freeze. Not asking much to expect them to provide shipping info. I paid for shipping that comes with tracking. But they don’t want to understand that they’re in the wrong and attack me. I have a valid complaint against them with the BBB go see the response they sent me on the BBB site to understand how unprofessional they are

Website claims well established lilly Website claims well established pond Lillies but I received a Lilly with no roots just a rhizome and some pads grown on. Won’t be able to plant in pond till next spring(1 year) because koi can easily remove it with no roots to grasp.

Shipping and packing Shipping and packing. Both excellent, they use UPS to ship 2 to 3 days while others use USPS at 7 to 8 days. Packing is neat with invoice included show a check mark by all the product to verify order complete.

Good, but... I ordered a few plants and they all arrived healthy, except for the salvinia minima which was all brown and only a few looked like they could survive. Other than that Aquariumplants.com is excellent

The plants arrived in excellent… The plants arrived in excellent condition. I have ordered pond plants from several places and none arrived in the condition these plants arrived.