Nicole Jane Zambrana
USImpressive Customer Service I placed an order and paid for 3-5 work day shipping. After three business days my order was still showing as not shipped. I reached out to the company via email at 7:30am, and at 6:30pm had not received a response, so I used their automated chat on the website and was told my order number wasn’t found. I got a bit frustrated and called the number on the website at about 7pm. I immediately received a text message from someone that very quickly tracked down my order, found the likely problem, and offered a solution in shipping a replacement free of charge. I was impressed by the timeliness of the customer service, and very pleased that their phone number is posted right at the top of their website in plain view. I work in a position where I receive countless emails and it’s impossible to stay on top of them, so I’m not holding it against them that I didn’t get a response to the email. I also should have probably tried the phone number first anyway, considering they have it clearly advertised. I suppose the only thing I would have liked to see done differently was an offer to refund the additional shipping cost I paid to get it faster, but it wasn’t enough to knock their review down in stars. I received my order two days later and the chip is stunning. I will very likely order from this company again!
Anonymous
USGood Businee Practice I purchased a coin from this company and was not satisfied with it. The company issued a refund; no questions asked. I will happily do business with them in the future. Thank you Recoverychip.
George Demeter
USGreat Site, Great Products Easy shopping experience, great selection of products and accurate descriptions of products. Site is organized very well and easy to operate and items are delivered as advertised. I paid for expedited delivery and was pleasantly surprised when the shipment arrived as specified, not always the case in online small retailers.
Nancy
USEvery time I purchase from Recoverychip… Every time I purchase from Recoverychip I'm 100% satisfied. Not only a great selection but they have quality products. The items arrive very quickly which helps for a sudden need
Shawn B
USBackbreaking just for the customer I had a great experience with Recoverychip. I made a special order and the company he trusted didn’t pull through and the gentleman went out of his way to make things right. I will be back here in the future because I see the professionalism you don’t often see practiced much anymore. Thank you Recoverychip for being upstanding and for quality items that I’ve bought so far. Great stuff.