The Music Box Store The Music Box store - especially Joana, not only impressed me with their professional & helpful handling of our business, but also with their speedy execution of all of my requests.They made my 1st experience with them exceptionally memorable. They also made my “music box” dream come true……

Glad I got my money back Honestly, don't bother. I ordered two boxes as presents but I'm too disappointed by how cheap they look. You can get the same quality from a £10 Amazon listing. To be fair, the quality is as much as you can expect from something produced & sent out from China (also makes for a ridiculously long wait for the delivery to arrive). Both my boxes had a faulty print as well, which thankfully meant that I could get my money back: after MUCH back and forth with the customer service, I insisted on my consumer right to have a clearly faulty product refunded. They tried everything from offering to replace the product instead (nope! never gonna order another product from them) to giving me 70% of my money back but in the end, they gave me my full refund. Cons: cheap products, faulty print, takes ages to arrive Pros: responsive customer service, got my refund in the end

Howl's Moving Castle Hand Crank Box I ordered the Howl's Moving Castle version of the hand crank music box. The quality and the look of the music box was fantastic and it sounded amazing. Worth the purchase.

Perfect Gift Destination I loved my experience with this company. They were extremely responsive. They listened to all the customizations that I wanted to make and did an awesome job of bringing it to life. The products too look just as beautiful as advertised on their page. Would definitely recommend for someone looking for that unique gift.

Misleading Product Result We bought a box for $450 canadian to record a custom vocal version of a popular song. The one that got delivered just took the background music and converted it to chimes and bells, obviously without any of the vocals which was the whole point of customizing it. It took almost a month to arrive as well. It gets 2 stars because the support is active.