Very disappointed Very disappointed, ordered a gift basket for a birthday and was never received by the recipient. Customer service is rude and blames their shipping service when in fact it’s their responsibility to get the product to the recipient. Do not order

I ordered the Cucina Wine Basket and… I ordered the Cucina Wine Basket and had it shipped to Arizona from Illinois for my daughter’s birthday. Shipping was prompt and was kept updated on delivery. She loved the basket!!! I would order again, thank you:)

Fraudulent company Fraudulent company. Zero customer service. Charged my card and never delivered the basket. Never attempted to assist, and refused refund. Order elsewhere

Unprofessional Business The delivery was quite slow for a gifting website. Further, they used FedEx who claimed several attempted deliveries to a building with package reception. The kicker is that they charged me $20 for the undelivered product. The customer service there is terrible and I will not be ordering from them again.

Poor Customer Service I purchased a $300 wine and chocolate basket. At checkout I was told I had to select $44 overnight shipping due to the risk of the chocolate melting. So I went with the overnight shipping. But the basket didn't arrive on the date promised but three days late. With two of the pieces of chocolate partially melted. I contacted the company and requested a shipping credit, which they agreed to. It's now 2+ weeks later and no credit. So I contacted the company again just now and they said their accounting department "is a bit backed up." What? The refund is literally a keystroke for them. Not sure what's going on but it's fishy. I usually purchase gift baskets for clients from WineCountry.com but went with WineBasket.com for the first time because they had a basket I wanted. And this was my first and last purchase from them. Not sure this is a reputable company.