Janna Hagey
GBFraudulent company Fraudulent company. Zero customer service. Charged my card and never delivered the basket. Never attempted to assist, and refused refund. Order elsewhere
R.S.
GBDisappointed This company is a joke. They ask you to type what you want on the ribbon for your basket. Then, they deliver a basket with a plain ribbon. Customer Service is a joke! Order elsewhere!
DD
GBPoor Customer Service I purchased a $300 wine and chocolate basket. At checkout I was told I had to select $44 overnight shipping due to the risk of the chocolate melting. So I went with the overnight shipping. But the basket didn't arrive on the date promised but three days late. With two of the pieces of chocolate partially melted. I contacted the company and requested a shipping credit, which they agreed to. It's now 2+ weeks later and no credit. So I contacted the company again just now and they said their accounting department "is a bit backed up." What? The refund is literally a keystroke for them. Not sure what's going on but it's fishy. I usually purchase gift baskets for clients from WineCountry.com but went with WineBasket.com for the first time because they had a basket I wanted. And this was my first and last purchase from them. Not sure this is a reputable company.