They love holding your points that… They love holding your points that you've earned by freezing them. They also don't understand multi reward offers. So when multiple rewards from a game are frozen with the same name they need "clarity", even though they show up in different amounts. Not my fault or my problem they show up that way without the level number next to the name. Also when you reply on your own ticket they take forever to repond when they usually reply pretty quick on new tickets. So basically the whole frozen points thing is ridiculous. And the mods are rude and condescending...iykyk.

Do not use this company they will take… Do not use this company they will take your money and will not communicate with you about it. You'll waste time. I just had to submit a complaint with the BBB to attempt to get my money from them. I submitted screen shots of their support ticket. The support center is absolutely horrible to say the least.

5 Years now on this site 1) Paying = YES 2) Min. PayOut = $1 3) Payment TimeFrame = Instant Paid To Paypal 4) Offer Rate = Medium 5) Support = GOOD 6) Overall Score = 5 STAR "5 Years now on this site, thanks admin, always instan paid :))"

Customer Service I like the site. I've gotten many gift cards through them but their customer service sucks. For almost 2 months I'm still being told I can't get my measly 300 points for a credit card offer even after I showed proof I purchased the subscription. Insta has no idea who they're dealing with. I'm getting my points because I used an offer concerning my card information which can be quite dangerous. They will feel my wrath. I'm writing letters to all email addresses I find !

Kind of works. Often doesn't It works well enough if you're patient. Quite often things won't pay out, you're under paid, or surveys will remove you instead of pay out. The worst part is the chat moderators have a god complex. You'll be penalized for asking questions, helping other users, or saying anything outside of praising the mods. It's an okay site, but there are FAR better ones out there with more consistent pay outs, better trust, and less probability of actually paying what you've earned.