Terrible customer service Terrible customer service. Ordered a Naval Officer sword upon completion of a school due to great price. A month later I had to call to ask the status to which I am told that the company never charged my card since the saber was discontinued. No notification from them via email, no explanation whatsoever. Garbage company.

Customer Service I was looking for a Cold Steel knife, I wanted it at at good price and free shipping but I had several questions before my purchase. I sent them so many emails with my inquiries and so patiently they answer each and every single of them with courtesy and with knowledge. They sent me a tracking number the same day of my purchase and I got my order rapidly. They have a lot of variety of knives at a good price. I was satisfied with the price, process and their customer service.

received exactly what i wanted received exactly what i wanted i was pretty skeptical at first when coming across the website considering the knife i wanted was sold out in most places (pink stiletto) i bought it impulsively without doing further research on them and waited about 10 minutes until googling osogrande knives to see the reviews and well.. lets just say i began to overthink and worry if i’d actually receive it after some negative reviews lol, fortunately i did and it was very quick (about a week i’d say, it shipped out a day or two after i ordered)

I have ordered from Osogrande Knives… I have ordered from Osogrande Knives many times and their customer service is sterling. They are one of the last shops out there that actually carry an inventory instead of just drop shipping it directly from the company. And because of this they often times have products that are discontinued but you can still get it from them because they are an actual store with product. My only hope is that they continue to be in business as it is hard to find anyone who actually has the products in stock and can guarantee shipping as they don't have to rely on a third party to ship it. I would give them more than 5 stars if I could.

OsoGrandeKnives didn't make the cut. I ordered a knife as a present for someone and paid extra for expedited shipping. I never got an email that it was shipped. I called the company EVERY DAY for 4 consecutive days, left a voicemail message, and sent a message through their website. I never talked to a human being and my messages were never answered. Now, almost an entire month later, I got an email that the knife has been shipped and my card was charged. Expedited shipping does not mean 27 DAYS LATER. I DO NOT HAVE ANY USE FOR THIS KNIFE NOW. I would like to return it but am not paying minimum 20% restocking fees and return shipping for their horrific negligence. That's assuming I even end up receiving it.