Terrible customer service Terrible customer service. Ordered a Naval Officer sword upon completion of a school due to great price. A month later I had to call to ask the status to which I am told that the company never charged my card since the saber was discontinued. No notification from them via email, no explanation whatsoever. Garbage company.

Ordered a knife mid Sept UPDATE** I spoke with the owners and they were in the midst of moving warehouses. She apologized profusely and I understood. I will give them another opportunity in the future. I apologized for my terrible review and nasty things I said about them...over a knife order.

This is a terrible company as with the… This is a terrible company as with the previous review I placed an order on June 17th and have not received the knife. I’ve called an sent messages with no response whatsoever! What terrible customer service I will never do business with this company again so buyer beware is I all I can say.

Bad customer relations My Bank made a mistake and cancelled a purchase due to our card being hacked. The initial contact from Oso Grande stated that my wife and I stole from them and they couldn't understand why we would steal a knife from hard working people like themselves . I called them and paid for the knife. The sales manager stated they they were frustrated because criminals steal from them all the time and was not even remotely interested in hearing my complaint on the content of the email written by his employee. Would recommend never doing business with them. They do not know how to build good customer relations and care not to learn.

Ordered a knife early July and they… Ordered a knife early July and they still haven't processed the order and now their web site says they are relocating and will not answer emails or ship anything until 07 SEPT. Do not order from these folks! I ordered the same knife from Amazon and it showed up two days later for a cheaper price and free shipping.