I ordered 3-5 day shipping and it did… I ordered 3-5 day shipping and it did not arrive. I contacted customer service and they did not get back to me in a timely manner. They did eventually get back to me but it was too late and I had already purchased a different veil. At least they cancelled my order.

Don’t waste your time!!! Extremely disappointed with this company. The reviews on the product I ordered were great, only to have the actual product just awful. The veil I ordered had so many flaws, when I took it to an alteration shop they wanted $250 to fix it... When I contacted them about a refund within the five days, they only offered a 15% partial refund, which in my case it would’ve only been $12😂 I firmly stood my ground, so then was finally offered a 50% partial refund and I can keep the veil to maybe do something with. Ultimately, extremely poor customer service, and I feel like I should’ve known better than to order, because even though the website says they’re based in the UK, the damn veil came right from China? I will never order anything from this company ever again.

NO communication 22 days ago I ordered they have not contacted me at all on when the order will be ready or if it is back ordered. Horrible customer service they have not responded to any of my emails about my order.

I have been trying to reach someone to… I have been trying to reach someone to find out the status of my order and no one returns my emails and there's no other way to communicate with anyone. How do I know I haven't been scammed

Website scam Website scam, no customer service phone number or working email so I’m stuck with a viel that is being processed (4 weeks to make it?) and have NO way to cancel or receive help with my order. Total rip-off