Surprised at the bad reviews when I had a great experience. I made an order with 4crests about four weeks ago. I purchased a lovely glassware set for my mother for Christmas. I received a sample the next day for my approval, which was really appreciated. About two weeks later I checked my email and saw I had received my shipping notice a couple days earlier. To my embarrassment I realized I had shipped it to the wrong address! I immediately emailed their customer service and got a response within about half an hour. I talked to Kyrsten and she went above and beyond to contact Fedex for me and have the address switched to the one I meant to have had it sent to. Kuddos to their customer service and the quality of the product received.

Do not trust this company!!!! Do not trust this company!!!! Customer service and response to emails is nonexistent. I would give them zero stars! After my many emails went unanswered after five weeks I contacted my charge card company to dispute charges. Funny how the next day I received an email from the company saying unfortunately after extensive searching they were unable to find my coat of arms (though name was listed on their website) and they were refunding my money. If course they were refunding my money! The credit card company stopped payment to them. Do not trust this company!!!!!

Absolutely a scam company Absolutely a scam company. wrong item sent EVEN with a specific description of what i needed. Then no response or attempt to fix the issue.

They only sent me part of my order… They only sent me part of my order which was a bunch of trinkets. They did not send me the big ticket item of a gold family crest tie pin. Tried emailing repeatedly....no answer and no tie pin. They scammed me over $200cdn. Grrrr This happened December 2019

DO NOT USE THIS WEBSITE! I ordered a product on Dec 7, 2011. They informed me that it was to be shipped on Dec 12 and would be here in time for Christmas. It's January 20th, and I still don't have it. As there is no phone number for the company, I had to email them...3 emails and no response even though an automated message says that you will receive a response in 3 business days. Finally I contacted my credit card company and I let 4crests know that I had to do that but was hoping that the product would still arrive and that all would be resolved. I got a very prompt, 1 sentence response stating that my order was cancelled due to my credit card company's involvement. Terrible, Terrible, Terrible service. I would never recommend this site to anyone.