Do not trust this company!!!! Do not trust this company!!!! Customer service and response to emails is nonexistent. I would give them zero stars! After my many emails went unanswered after five weeks I contacted my charge card company to dispute charges. Funny how the next day I received an email from the company saying unfortunately after extensive searching they were unable to find my coat of arms (though name was listed on their website) and they were refunding my money. If course they were refunding my money! The credit card company stopped payment to them. Do not trust this company!!!!!

Surprised at the bad reviews when I had a great experience. I made an order with 4crests about four weeks ago. I purchased a lovely glassware set for my mother for Christmas. I received a sample the next day for my approval, which was really appreciated. About two weeks later I checked my email and saw I had received my shipping notice a couple days earlier. To my embarrassment I realized I had shipped it to the wrong address! I immediately emailed their customer service and got a response within about half an hour. I talked to Kyrsten and she went above and beyond to contact Fedex for me and have the address switched to the one I meant to have had it sent to. Kuddos to their customer service and the quality of the product received.

Most likely a fraud storefront I ordered one item in Oct and another item in Dec. Neither order was fulfilled. There was no word on shipping status or anything. Multiple emails were ignored. But they sure charged my credit card asap! After opening a case with paypal they finally refunded the money. From what I observe, they simply take orders with no intention of fulfilling or shipping them, then they sit back and take in the money while only giving refunds to those that speak up and open cases against them.

They shouldn't be in business That "company" should not be in business. They are not professional. A coat of arms it is something we should be proud of it. Poor Customer Service without logic saying: "you did not specify the colors on the background in your order, the artist followed all of your request". I send them a picture of my Coat of Arms. The tree should be on blue, blue for blue sky not on red like they did and 2 blades on red, red for blood not on blue like they did. Just don't make sense what they did. They are not trustable. Safe your money and do business with another company. From now on, I'll will double check on some sites what is the reputation of the company before sending my money. I am not interested at all to deal with thieves.

Stay away from this one! I never received my full order and in fact, I had to appeal to the Washington State Attorney General's office to try and intercede on my behalf. I live in Canada and I guess that's why 4Crests decided to stiff me on my order. Leaves a very bad taste in my mouth when I think of dealing with vendors of heritage items. Shame on you 4Crests!