Terrible Customer Service I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. My email inquires have gone unanswered. I have disputed the charge with my bank and will never order from this company again.

I am also struggling to make a contract… I am also struggling to make a contract with AT Cross UK, I tried Sales Person's direct mobile, office line, and series of e-mails to the sales. No luck. I read the comment below so I will try to call in American hours, which is evening time in UK, I guess. We sent a PO, but no acknowledgement, no communication from January! I have been trying over 6 weeks. What is actually going on???

Can only really echo others' negativity… Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

Fabulous lifetime warranty Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.

Cross has gone downhill over the years Our company placed an order for pens in November 2022 and it's now July 2023. We can never get a straight answer about when or if our order will be produced in China. They're already making a fortune from pens that would cost $2 at a dollar store if it wasn't for the name on them. What good will their name be if they can't keep up with demand? How many people even use fancy pens nowadays, anyway? Maybe that's part of their problem, they were wasteful with their 5000% markup and didn't invest in their manufacturing and their production staff.