Shocking UK customer service Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts

A companies image semi salvaged by an I dividual. My experience with Cross would have been totally tainted, and this review a total stinker, had it not been for fortune and an individual. After almost giving on Cross, I phoned one more time and actually spoke to a person rather than voicemail. That person was Dylan and was an unusual find, a customer service guy who who actually does what he says and follows through! I had two problems with Cross, and he brought resolution to both in short order. I hope Cross appreciate him, I certainly did!

If you live in the Uk forget the… If you live in the Uk forget the lifetime warranty it doesn’t exist nor doe the Uk Customer service Used to be brilliant not any more

No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Cross has gone downhill over the years Our company placed an order for pens in November 2022 and it's now July 2023. We can never get a straight answer about when or if our order will be produced in China. They're already making a fortune from pens that would cost $2 at a dollar store if it wasn't for the name on them. What good will their name be if they can't keep up with demand? How many people even use fancy pens nowadays, anyway? Maybe that's part of their problem, they were wasteful with their 5000% markup and didn't invest in their manufacturing and their production staff.