Delivery time of 4.5 weeks + no response from customer service + unannounced customs fees of €42.14 I am absolutely disappointed and really shocked by the extremely poor service from your company!!! I ordered and paid for a pen on 18 March with the promise that it would be delivered within 5-7 days. After 7 days I checked the order status with your customer service on 26 March and was told that the pen would be dispatched shortly (next Thursday). The pen still hasn't arrived and I have sent three more emails to the customer services - 02 April , 07 April and 11 April - WITHOUT receiving a reply. The pen was delivered on 19 April. Almost 5 weeks after ordering... I have not received any information from Cross about the delivery. The Highlight: I only received the parcel after I had to pay €42.14 customs duty (i live in germany)!!!! It is unbelievably cheeky to simply pass these costs on to the customer without informing them in advance. I would NEVER have placed an order under these circumstances!

No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

untrustworthy company, avoid buying their products I passed on order on the website on March 13th. Money was taken from my bank account two days later. Since that day, nothing has changed. My order is still "in process" on the website. I have called several times the customer service. I only speak to someone once and the person told me, “we will look what happened, my manager will send you an email with explanations today”... I am still waiting. I also asked a friend of mine living in the UK for her help. She phones the customer service almost every day, and she can neither talk to someone, the answering machine message say “office is closed” Avoid this company, they are not trustworthy

How a once great business has gone to… How a once great business has gone to the dogs. I have a few Cross pens and pencils and particularly love the porous point refill. I have been trying to obtain refills for quite some time but they appear to be out of stock everywhere in the UK. I have emailed several times with no response and the UK telephone number seems unmanned. My research shows that the business was acquired by a "venture capital" group in 2017 and I think that's what led to the demise of the business. Venture capitalists seem interested only in squeezing a business dry before they close it down resulting in delays and poor stocks. I will never buy a Cross pen again until I'm assured that they have a care about customers. I wonder if a "manager" will respond to these observations thus proving me wrong?

Fabulous lifetime warranty Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.