Yuko Casey
GBI am also struggling to make a contract… I am also struggling to make a contract with AT Cross UK, I tried Sales Person's direct mobile, office line, and series of e-mails to the sales. No luck. I read the comment below so I will try to call in American hours, which is evening time in UK, I guess. We sent a PO, but no acknowledgement, no communication from January! I have been trying over 6 weeks. What is actually going on???
NB in Lancashire
GBVery poor customer service Similar to many others. I had a Cross pen (birthday present), which after 6 months it went faulty. I used the lifetime warranty facility and sent the pen back using recorded delivery. The pen was signed for by Cross in Sept 2023 and since that time the pen has been with Cross. I have emailed Cross multiple times, with various responses about waiting a bit longer, relocation of the offices needing more time. In recent weeks Cross have stopped responding. One of the reasons for the purchase from Cross was the lifetime warranty (a gift you will be able use throughout your life). I would not buy a Cross pen again, and I feel let down by the poor customer service of Cross.
Paul Cinnamon
GBFabulous lifetime warranty Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.
KRM
GBIf you live in the Uk forget the… If you live in the Uk forget the lifetime warranty it doesn’t exist nor doe the Uk Customer service Used to be brilliant not any more
Thareeq Anwar
GBI orderd Cross Classic Century… I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.