Good customer service, but website a little hard to get around. Product I purchased hasn't been received at this time. I found the website a little hard to navigate. I didn't realize that I could only submit my pet's name after purchase and spent time looking for where to submit the name. Also, live chat doesn't allow much time, only minutes, to get a response. However, the rep who followed up with me was very nice and was helpful, so I appreciate that.

Incredible Artist and Customer Service I want to thank y’all from the bottom of my heart for your portrait of my mother’s late Yorkie “Stanley” dressed as The Archer from Game of Thrones. My mother absolutely loves it and your artist did a wonderful job working with the less than ideal photo I sent you. Not to mention your excellent customer service! Thank you again, you made our day ☺️

The first pass had clear mistakes The first pass had clear mistakes, and the second pass didn't address the revision requests. The third pass remained identical to the second revision. The issues persisted until the fourth pass when I submitted my own Photoshop version to illustrate what needed to be addressed. The back-and-forth process caused a delay in approval, close to two weeks. The end product is something I'm happy with but it took some hand holding.

Don't expect it anywhere near as quick as they promis Grossly underestimated the amount of time it would take them to generate art and print the item. Even with being charged for the 24h art turnaround option, the art took more than a week, and 3 more days for a simple change (I asked the line drawing be changed from white to black, as simple as pressing Option-I in photoshop). I can't judge the final product as it's STILL 'queued for printing' but I'm hoping it'll be worth the wait. I'm not saying don't order from Crown & Paw, just be aware that it's going to take a LOT longer than they promise.

Easy Peasy! Simple, easy instructions. So many different portrait styles to choose from. I love the idea that I get a free review to approve before it is printed. Payment options with Klarna and After Pay make it affordable for nearly anyone’s budget. Greatest Mother’s Day present I’ve ever bought for myself!!