Wrong address My most recent purchase was sent to the wrong address by FedEx. Took some effort to retrieve it!

The rep that I spoke to when I called… The rep that I spoke to when I called just didn’t get it. I felt like I was speaking to somebody who was reading off of the card. I was not going to be home on the first day of FedEx delivery so I asked if the FedEx delivery could start a day later and their response was oh they try three times to deliver. I was away and knew that no one would be there and told her that it would be a wasted trip for FedEx that it didn’t make sense for them to go out and try, she did not grasp that. I also received the wine with a letter stating that not everything was in stock that was supposed to be in the case, why wasn’t that told to me when I placed the order in the first place? It was a matter of days and could have already been known about distributor in my state.

Avoid doing business with this company !!! Avoid doing business with this company, i went into the club trial, paid the first order, and then as soon as I saw the second order being charged to my credit card I called to cancel the order and the Club, Lewthwaite's wines Customer service rep acknowledged the cancellation and refunded me the money. Apparently, they did not stop the order from arriving at my home and the wine arrived and I kept it usually with any serious company if that happens goods are you to keep, that is universal in online orders, well these people started billing me for months and month threatening me to send me to a collection company, i never see a company that sells goods doing this. I called 3 times to try to explain everything and nothing, bills continued coming, the result is that i paid $197 dollars for a low-quality overpriced wine for an order I did not want. This company follows unacceptable practices. I will never, never in my life buy wine here and I will try to make everybody in every online forum possible how terrible is this company. AVOID !!!

I enjoy their wines and the guarantee… I enjoy their wines and the guarantee is welcome although I haven’t used it. Service is quick and reliable and they have many special offers but there’s never any pressure to purchase. We share the wines with friends often and there always well received.

Thoughts from an average wine drinker. I enjoy trying different wines from around the world. I am not a wine conosouier by any stretch of the imagination. But I have found the wines to be most enjoyable. And the price is very reasonable. Definitely worth trying a case. Highly recommend.