The rep that I spoke to when I called… The rep that I spoke to when I called just didn’t get it. I felt like I was speaking to somebody who was reading off of the card. I was not going to be home on the first day of FedEx delivery so I asked if the FedEx delivery could start a day later and their response was oh they try three times to deliver. I was away and knew that no one would be there and told her that it would be a wasted trip for FedEx that it didn’t make sense for them to go out and try, she did not grasp that. I also received the wine with a letter stating that not everything was in stock that was supposed to be in the case, why wasn’t that told to me when I placed the order in the first place? It was a matter of days and could have already been known about distributor in my state.

1st rate ALWAYS 1st rate -- great wine selections and they are always very very good. Also good communication and quick delivery. No reason to leave home to get the best wine.

Amazing secret value The most amazing value secret in the US. Great wines without several middlemen. Terrific prices!

The selection of wine is great The selection of wine is great, excellent prices and the customer service is exceptional! Been a member for several years and have enjoyed trying different wines that are recommended by Laithwaites. Thank-you!

Wrong address My most recent purchase was sent to the wrong address by FedEx. Took some effort to retrieve it!