Everything was great except shipping Company was great, communication excellent, they even followed up to see that I got the wine. Unfortunately, FedEx ground made receipt a huge hassle. I received multiple delivery notifications, and then the package wasn't delivered on that day. I put a pick-up hold on the package, and it wasn't available for pick-up when they said it would be. The only way I would order from this company again is if they switched delivery to UPS (or something more reliable than FedEx).

first class handling and customer service of first growth wine ordered a 88 latour last week for a first growth wine tasting on friday in Fort Lauderdale. amongst a lineup of 88 HB, 86 Margaux, 96 Mouton, 98 Margaux and 01 HB, the Latour was a clear winner. the folks at finewinecollector pristinely shipped the bottle directly to my hotel via 2 day fedex... the wine was simply stunning. had spoken to edward a couple times on the phone to ensure the bottle would be delivered properly and he took care of everything. would do business again with them in a heartbeat.

The best. There's no more to say... I first 'met' Edward looking for the best price for my favorite wine (Merus - read: Mark Herold). To my surprise, I found not only a fount of wines, but also of knowledge about them. And 'a quite pleasant chap with whom to mull it over'. Over more than a decade (how time flies when you're having fun), we've become more than sales staff and customer. Often, we chat more than sell and buy wines. Edward knows my tastes (big Cabernets), and has several times given me the gift of suggesting wines about which I knew nothing, but absolutely knocked my socks off! I recommend his services and friendship without reservation. Call him. I'm certain that you'll find the same kind, gentle, and knowledgeable fellow wine lover that I did.

The worst possible. The worst possible. Payment was done, but the seller refused to ship because the billing address was my hotel. I was unfairly accused of fraud. The seller tells I need to contact the credit card to get the payment cancelled and my credit card tells the store needs to cancel and refund. Still trying to get refund.

When they were located in San Jose When they were located in San Jose, Ca. I used to drop in to pick up few bottles and now that they are located in Southern California, I do not have luxury to do so. Would directly call Jim and ask for recommendation and does not disappoint. Prompt response and outstanding service beginning to the end. Highly recommend to others!