The customer service used to be better… I've been a member for about 1.5 years now. The customer service used to be better (warmer, friendlier and more humble) a year ago. But when I called last time in September 2018 to inquire about my quarterly order (it incountered problems while being shipped), I felt aloof attitude. I was told that I can check the status at FedEx myself, which is totally cool. But I felt I had bothered with my call. But the wine is as delicious as always!

Everything is great!! Everything is great!!! The wine is very good. The labeling is enjoyable, so please don't change it. The flights poured at the establishments are appropriately described and the employees are a joy at the Bend, Oregon location. The Great Train Robbery at Hood River, OR was a fun experience.

A fun experience once the employee… A fun experience once the employee realized we’re an easy group and not snooty. I think she was errering on the side of caution. We purchased shirts and a hydro flask. A little disappointed since being small people we bought small shirts that looked a little large, however, once washed we can’t even fit into them. If you’re a size S - M you better order Large and XL...

More of a bar than a tasting room This was just not a wine tasting experience worth the time in my opinion. They have some good wines and plenty to select from, but I enjoy a tasting experience where the server is at least somewhat knowledgeable of the wines and a tasting room that doesn't seem like the corner bar on a Friday night. The staff seemed to cater more to a small group that had been there a while (obviously past their 3rd glass and we were there at 3:00). They may have been doing that to try to control them (as it was getting to that point at times) or felt the tips would have been better from that side of the room? Either way it wasn't a comfortable experience. I don't think we will keep our membership.

Great wines, wonderful staff. The wine was phenomenal in everything from sweet to dry and bold. The staff was very friendly and helpful, able to spend some time and explain the different wines, all aspects of them, and to help us find the right ones to taste and buy. Also helped with joining the wine club so we can enjoy these wonderful wines whenever we aren't back in the multiple tasting rooms.