Subscription scam You cannot pause the subscription, but they usually get a reminder email a few days before to decide whether you want to to order or skip the month. However, TWICE I did not receive the reminder email and automatically got charged and mailed wine I did not want. Customer service did not take any responsibility. Shame on me for making the mistake to stick with winc after the first "email glitch." At this point, it's either a conscious SCAM, or one of opportunistic negligence. Either way, there's plenty of other places to get your wine!

Awful customer service!! Awful customer service!!! It is impossible to cancel this subscription service after you start it. I can’t even delete my card info. Avoid this at all cost.

WHAT?!?!? I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.