This company is a SCAM!!! This company is a SCAM!!!! Do not waste your money. They make it extremely hard for you to cancel your membership, and try to give you other options around it, which all end up to automatically charging your account, then you HAVE to use the credits (they do not give you refunds). You can't use your credits if you cancel your account, so you have to use your credits before you cancel. It is a SCAM! Terrible customer service. Once I went to cancel my account, she asked me if I wanted to change to bi-monthly. I said "no cancel my account", then she asked if I wanted to do it quarterly. What part of cancel my account don't you understand? THEN, she tells me that she cannot cancel my account because I just placed an order and it hasn't shipped yet. My account couldn't be cancelled after I already ordered with my credits! SCAM SCAM SCAM.

False advertising False advertising I signed up for natural wines, as they advertised. I could not find information on the wines being sent on portal website, ordered anyway, yet was not sent natural wines. They are out of stock with no date of refilling stock. 2 stars for fast delivery

Good Customer Service & Good Wine I joined winc wine club to give mail order wine a try - way back in February when the virus spread was still new information. My first box of wine was AWESOME! I was looking forward to more orders when I was exposed to someone with the virus. I decided to cut costs, and this subscription was one of the targets. I went to the faq page and searched for "cancel". Then I called customer service. They obviously have a script to read, for customer retention tactics. But once they heard me say, No, please cancel my subscription now. It was done. I will rejoin at some point, it is fun to try new wines.