Immediate personal help with an order problem. I ordered some gin and tea as a gift and paid but somehow missed the shipping instructions so the order was listed as going to my billing address. I called Secret Garden Distillery immediately and didn't get through at first so sent an email message. I tried to call one more time and got through directly to an immensely helpful lady who printed off the shipping label and adjusted the address by hand. She also sorted the order out with the dispatch department so that it was sent off the same day as I ordered. It arrived on time at the right address despite ordering at the last moment. The woman I spoke to was so very helpful and constructive - she relieved my anxiety and cheered me up no end. Fantastic customer service.

Best gins ever Best gins I’ve ever had and I’m very picky! So delicious and fragrant without being over powering. Quick delivery and excellent service

First online purchase after an in… First online purchase after an in person visit several years ago. Pleased the much remembered gin is still divine. DPD delivery is a bit hit & miss though. They didn't come on the specified day & lied about missing me. Not your fault I know.

Very speedy service Very speedy service. The Gin Set came beautifully packaged and the contents look great. Just wish it was for me, bought as a Birthday gift. Delighted with the service so I'll be returning to buy myself a set soon. Thank you Secret Garden. 😍🤫

Payment taken too early… Payment for goods taken again almost 3 weeks before dispatch. Not good enough, and no reason for this to happen. If you are not in a position to send out the goods, don't take payment.