First online purchase after an in… First online purchase after an in person visit several years ago. Pleased the much remembered gin is still divine. DPD delivery is a bit hit & miss though. They didn't come on the specified day & lied about missing me. Not your fault I know.

Fabulous gins and very efficient and… Fabulous gins and very efficient and helpful, online ordering service. I have also been to the cafe for coffee and cake. Beautiful place to relax and meet friends, with the added bonus of wonderful cakes.

Bought this as a gift for my niece and… Bought this as a gift for my niece and husband who enjoy trying new gins and holidaying in Scotland- so it was an ideal gift and affordable. I chose the 3 month subscription so the gift lasted over Christmas until February. I have only heard positive comments from my niece - she has thoroughly enjoyed receiving the delivery and of course drinking it too!

Immediate personal help with an order problem. I ordered some gin and tea as a gift and paid but somehow missed the shipping instructions so the order was listed as going to my billing address. I called Secret Garden Distillery immediately and didn't get through at first so sent an email message. I tried to call one more time and got through directly to an immensely helpful lady who printed off the shipping label and adjusted the address by hand. She also sorted the order out with the dispatch department so that it was sent off the same day as I ordered. It arrived on time at the right address despite ordering at the last moment. The woman I spoke to was so very helpful and constructive - she relieved my anxiety and cheered me up no end. Fantastic customer service.

Payment taken too early… Payment for goods taken again almost 3 weeks before dispatch. Not good enough, and no reason for this to happen. If you are not in a position to send out the goods, don't take payment.