NEVER IGNORE CUSTOMERS First order arrived on time and were delicious so we placed a second order. Whilst waiting we received an email from the delivery company saying nobody was home to receive the order. We phoned the number given for Radfords and was told it was incorrect. We phoned the delivery company who didn't answer. The only way to contact was email. We told Radfords the delivery company was lying. We provided special delivery instructions and phone number but they gave us a flippant reply as they obviously believed the delivery company. We sent two more emails which were ignored so contacted Citizens Advice. We recommend that everyone does this. We sent a signed for letter which was also ignored so were advised to contact our bank who were able to secure a refund on my debit card. This did take three months. We are retired business owners. NEVER ignore customers.

From the King of pies From the King of pies (my husband calls himself this!) Absolutely outstanding and the best pies he's ever tasted and he's tasted a LOT of pies 🤣 Contrary to other reviews, these particular ones are not salty. But they are deep filled, which brings him joy. He says chicken should never been put in a pie 🤣 I enjoyed my chicken and mushroom one and he had all steak, and hasn't found any gristle yet. No response to my email but then I guess they are really busy and my order was delivered within a week. Pies were slightly bashed but only 2 out of the 6. Would be good to buy in bulk but get to choose your own rather than the ones they have in their pack.

Bad customer service I have not tried the pies I ordered the reason for the 3*review is because they will not answer a email. My order was delivered in a week all correct so why the bad score. The delivery company didn't even bother to knock on the door. My box sat on my doorstep for 2 hours, I only knew it was there because a neighbour caught someone going to pinch it. I have emailed the company 3 times and not got a response. I will not order another pie from this company.

My order eventually got delivered 4… My order eventually got delivered 4 weeks after I placed my ordered. They never answered my numerous emails which I think they need to sort out. We've had the chunky steak pie which was delicious. Chicken and gammon was just chicken. But it was lovely. We had the sticky toffee pudding which was gorgeous. Will I order again. Mmmm not sure

No Order Received I placed an order in January 2024 & as of writing this I have had nothing. I have e mailed at least 5 times. Messaged on messenger . I have tried to ring but says no not recognised. Not sure what else I can do. I have now had a reply from Radford’s Pie Company & they are re sending my order next week. Looking forward to trying them.