Great tea, poor customer service I love this tea and it almost always arrives super quickly, but I recently had a not great interaction with one of the owners. My order was significantly delayed because it accidentally traveled across the country before reaching me. It took 11 days to arrive by UPS instead of the usual 1-2 days. I was also concerned that the tea in plastic bags sat on a hot truck in the middle fo summer for days, not sure if that is the healthiest. Anyway, I know the delay was due to a UPS mistake and it was not Tea Runners fault, but I thought it would have been nice if they could have sent me out a couple of sample packs to get me through until my order arrived. That would have left me with a really good feeling about the company. Instead they were dismissive of my concerns and said there was nothing they could do. I used to be a huge fan and recommended them to all my friends, but I probably won’t be doing that anymore.

Stress reliever Tea runners are my go-to way of recharging after a long day of meetings and presentations. The aromas I choose assist my thoughts relax and unwind. , it is a stress reliever.

Great quality of tea I have enjoyed all the teas I have tried so far especially the ones from China. They are not as astringent as the Indian teas. I like the fact that the monthly boxes can be customized to suit personal tastes. This prevents the subscriber from receiving teas that are undrinkable (as per individual preference). I have tried 3 different tea clubs and I prefer Tea Runners for quality of the tea. The sample packages in the monthly boxes contain a generous amount of tea.

Amazing Monthly Box While Tea Runners is one of the more expensive monthly tea groups I've found online, it's easily worth the cost. Each box lasts a month easy if you have a cup a day, even without re-steeping. I've found a number of teas that I love through them, some that I never would have tried based on the name/description if it hadn't come in my box.

Super fast response and shipment Charlie responded to my special request email within minutes , and he shipped my order today as per my request . He always ships fast and typically same day , but I just wanted to make sure it got in mail today so I can take it on vacation with me . Thank you so much Tea Runners !