Dissatisfaction. Shipping took a really long time. When I went to the website to cancel, I couldn't log in. Clicked on the chat icon, no one answered. No message saying it was offline. Nor have I heard back via email. Update: It's been 3 days. Cold Brew Club requested verification of my account but hasn't bothered to contact me nor to confirm my subscription has been cancelled as I requested. "Previous response"? What previous response? I didn't receive any response. No email, nada. Anyway. Thank you for cancelling. You may want to re-think your customer lack-of-service model.

Bitter & acidic Cold brew arrived hot. I recommend faster delivery directly to your door. Good quantity with convenient packaging. Love being able to have at home. Cold brew was bitter & acidic. Should be dark, strong, smooth and less acidic if brewed cold & slow. I will try again and see if next experience is the see.

Highly recommend I just finished my first box and I love it. It has a great flavor and is a total game changer. My boyfriend prefers iced coffee and often went out for coffee each morning. This is a great alternative and he says he will never go back to his old ways. I really appreciated the eco friendly packaging it came in, makes me feel better about ordering a subscription service each month! They guarantee quality and a new box if the coffee does not come cold. I really recommend this company, I love everything about it!

Poor Customer Service I really do enjoy cold brew, and I found that the cold brew I received with the three-month subscription was quite tasty and had a generous amount of cold brew with each order. But I would much rather order cold brew from different vendors than with Cold Brew Co. Cold Brew Co. charged my card for ANOTHER three-month subscription after my original subscription had ended without any notice that they would be doing so. Each three-month subscription is $169.00 so it is quite a bit of money. It took several emails and messages to their Facebook page to get a response that there would be a refund. The refund was supposed to be processed at the beginning of December, but it is now the end of the December and I have still not received anything. I've asked for my account and card information to be deleted but still haven't heard from them at all. In fact, I logged into my account to see if there had been any activity, and it looks like there's another weird dummy/stand-in charge! Again, I really did enjoy the cold brew, but this is completely unacceptable, and a very certain way to lose a customer. I am so tired of dealing with this company, and I highly HIGHLY recommend looking for cold brew elsewhere. Update (1/3/2021): I was able to finally get a refund. If you're having issues, you should contact support @ coldbrewclub.co. In my opinion, this whole experience was not worth the hassle. Cold Brew Co. shouldn't be using your information to charge you for something you did not indicate that you wanted to purchase. I'm glad they got it fixed, and I hope they work out the kinks of their business.

Love it Love it! If you try this coffee and don’t immediately love it, try tweaking the dilution a bit. The recommendation is a 2:1 dilution and while I don’t think you should stray too far away from that, it’s worth the reminder that it doesn’t account for personal preferences. Play with it a bit if necessary until you find what works for you. That’s the best part about this coffee. You have the flexibility to make your perfect cup of brew!! Awesome product!! In the future I do hope they are able to offer smaller portions, mainly for refrigerator space as I’m not sure I’ll be able to get through this before the next batch arrives. But that’s just a small observation and far from a complaint. I highly recommend!!!