Great tasting and SO environmentally conscious! Great tasting cold brew that totally exceeded my expectations! Every month was so tasty! There was also something very satisfying about making my own cold brew at home vs buying Starbucks (and lighting a $5bill/the environment on fire) every time. The concentrate to water ratio didn't take long to get the hang of and I enjoyed experimenting with my own fun twists on weekends. I also LOVED how environmentally friendly the packaging was... biodegradable foam and ice packs? So cool! Not to mention I was able to repurpose the ice packs all summer long keeping our cooler cold.

Cold brew addict but no I actually joined through a games offer wall and never heard of this company before but I only drink iced coffee, mostly cold brew. I Have to agree with the review about it before my somewhat bitter and acidic which is a big part of cold brew vs regular brew, as it should less so. Mine did not arrive warm at all so a temp change did not have affect it. Also I have the same thing as another review with a lot of partials floating around that look the way tea leaves do if a bag rips and the dried up tea leaves are in your drink and not like coffee grounds so that def threw me off. It did seem pretty strong but I drink too much for this to be affordable at the regular price of $60 a month or whatever it is. I’ll continue making my own at home for a fraction of the price as it is very easy just takes letting it sit and starting some before that’s gone and you will have a continuous supply

Poor customer service. There is nothing worse than a company that does not prioritize customer service. No phone number to call, and they never answer emails. On top of that, you have to beg a bot to connect you to a human on their website if you do choose to live chat. I’ve been waiting a week for a refund that was never supposed to be charged, and have sent countless emails, with not one response. UPDATE: Customer service team only responded to my multiple requests for updates on my refund when they saw my public review of their lackluster customer service (see the rep’s snide response to the review below acknowledging they saw my requests over the course of days and didn’t respond until I got testy). This isn’t a company you want to work with for personalized service. Also, when the refund finally came, they returned less than half of what I was owed and my bank had to intervene, as they continued to ignore and not correspond. They also attempted to flag this review when it in no way violates any guidelines. They clearly try to remove reviews that make them look bad, even if they’re 100% true.

Bitter & acidic Cold brew arrived hot. I recommend faster delivery directly to your door. Good quantity with convenient packaging. Love being able to have at home. Cold brew was bitter & acidic. Should be dark, strong, smooth and less acidic if brewed cold & slow. I will try again and see if next experience is the see.

What's in this stuff? The flavor of the cold brew is great. The reason it's only 3 stars is because there's a lot of strange little particles floating in the cold brew and that's quite disconcerting.