Great flavor and customer service The coffee has a nice strong flavor, but as a concentrate you can customize the intensity. It’s definitely versatile without too much acidity. I add a pump of vanilla syrup and prefer it to a Starbucks sweet cream cold brew any day. Easy shipping and good customer service. Give it a try!

Not for me but give it a try We didn't particular like the coffee but I am willing to chalk that up to personal taste. The packaging was biodegradable and many other people seem to like the coffee. After some initial difficulties contacting the company, we were able to get a hold of their customer service. They were helpful and eventually issued a refund. So it is probably worth giving it a shot.

A great tasting cold brew that lasts… A great tasting cold brew that lasts surprisingly long keeping fresh and tasty. Great value for how much you get and it tastes as good or better than other premium cold brews. Would recommend for any coffee lovers!

This was my first order This was my first order, not sure if I will order again. Coffee was alright , nothing to write home about. The order took longer than expected, and was warm when I got it. I live in las vegas its hot out but they say it should arrive cool. I wish there was clear information on the recommended mix of the coffee, I had to scour the website for the info. either print it on the bag or create a FAQ on the website. Great idea but needs improvement.

Poor customer service. There is nothing worse than a company that does not prioritize customer service. No phone number to call, and they never answer emails. On top of that, you have to beg a bot to connect you to a human on their website if you do choose to live chat. I’ve been waiting a week for a refund that was never supposed to be charged, and have sent countless emails, with not one response. UPDATE: Customer service team only responded to my multiple requests for updates on my refund when they saw my public review of their lackluster customer service (see the rep’s snide response to the review below acknowledging they saw my requests over the course of days and didn’t respond until I got testy). This isn’t a company you want to work with for personalized service. Also, when the refund finally came, they returned less than half of what I was owed and my bank had to intervene, as they continued to ignore and not correspond. They also attempted to flag this review when it in no way violates any guidelines. They clearly try to remove reviews that make them look bad, even if they’re 100% true.