Nasty I am a daily cold brew drinker and decided to try this subscription service to save money and extra trips to the store. I regret it. The box is a huge pain, it’s hard to get the cold brew out and then when I put it back in the fridge the spout leaked everywhere. But most importantly this is the most disgusting coffee product I have ever tasted. It tastes like I’m drinking rancid coffee from an ash tray. Seriously. A strong aftertaste of cigarette ash.

Highly recommend I just finished my first box and I love it. It has a great flavor and is a total game changer. My boyfriend prefers iced coffee and often went out for coffee each morning. This is a great alternative and he says he will never go back to his old ways. I really appreciated the eco friendly packaging it came in, makes me feel better about ordering a subscription service each month! They guarantee quality and a new box if the coffee does not come cold. I really recommend this company, I love everything about it!

What's in this stuff? The flavor of the cold brew is great. The reason it's only 3 stars is because there's a lot of strange little particles floating in the cold brew and that's quite disconcerting.

Poor customer service. There is nothing worse than a company that does not prioritize customer service. No phone number to call, and they never answer emails. On top of that, you have to beg a bot to connect you to a human on their website if you do choose to live chat. I’ve been waiting a week for a refund that was never supposed to be charged, and have sent countless emails, with not one response. UPDATE: Customer service team only responded to my multiple requests for updates on my refund when they saw my public review of their lackluster customer service (see the rep’s snide response to the review below acknowledging they saw my requests over the course of days and didn’t respond until I got testy). This isn’t a company you want to work with for personalized service. Also, when the refund finally came, they returned less than half of what I was owed and my bank had to intervene, as they continued to ignore and not correspond. They also attempted to flag this review when it in no way violates any guidelines. They clearly try to remove reviews that make them look bad, even if they’re 100% true.

Bitter & acidic Cold brew arrived hot. I recommend faster delivery directly to your door. Good quantity with convenient packaging. Love being able to have at home. Cold brew was bitter & acidic. Should be dark, strong, smooth and less acidic if brewed cold & slow. I will try again and see if next experience is the see.