Poor customer service. There is nothing worse than a company that does not prioritize customer service. No phone number to call, and they never answer emails. On top of that, you have to beg a bot to connect you to a human on their website if you do choose to live chat. I’ve been waiting a week for a refund that was never supposed to be charged, and have sent countless emails, with not one response. UPDATE: Customer service team only responded to my multiple requests for updates on my refund when they saw my public review of their lackluster customer service (see the rep’s snide response to the review below acknowledging they saw my requests over the course of days and didn’t respond until I got testy). This isn’t a company you want to work with for personalized service. Also, when the refund finally came, they returned less than half of what I was owed and my bank had to intervene, as they continued to ignore and not correspond. They also attempted to flag this review when it in no way violates any guidelines. They clearly try to remove reviews that make them look bad, even if they’re 100% true.

What's in this stuff? The flavor of the cold brew is great. The reason it's only 3 stars is because there's a lot of strange little particles floating in the cold brew and that's quite disconcerting.

Nasty I am a daily cold brew drinker and decided to try this subscription service to save money and extra trips to the store. I regret it. The box is a huge pain, it’s hard to get the cold brew out and then when I put it back in the fridge the spout leaked everywhere. But most importantly this is the most disgusting coffee product I have ever tasted. It tastes like I’m drinking rancid coffee from an ash tray. Seriously. A strong aftertaste of cigarette ash.

Love my cold brew! I really enjoy my cold brew coffee, especially now that the hotter weather is here. It is so refreshing and flavorful and doesn’t have the acidity like normal coffee does. I would recommend cold brew to any one who needs an extra boost throughout their very busy day. The monthly delivery is convenient and I love having this available monthly in my fridge!

Great product The coffee arrived in a really cool looking package. Took a little to get the brew perfect... I liked it stronger doing a 1.5/1 ratio where my wife liked the 2:1 ratio. Overall great tasting coffee, great experience, and has made our mornings a breeze. Side note- Ended up re-using the package the following day to transport some cheese and white wine that was going to be sitting in the car for a couple hours. worked perfectly and was a conversation starter as soon as someone saw the box!