Poor quality workmanship Poor quality workmanship. No enclosed shipping documents as reference to where this shipment is from. I took picture before opening the package because is stated that they should make sure that documents were in the pouch, which it wasn't. The lining of the dress were tucked in an attempt to correct the the hanging, but it still shows unsightly hanging. Lace/crochet bodice is ripped along the zipper. Bodice is crocked and I could go on and on about this dress. The only two things that are right on this dress is the size and the color. In addition my credit card was charged twice for the same order, but only one was shipped. The returned process is horrific. I'm still dealing with this horrific refund process process.

Dress return issues no response I ordered a dress and it came in. It’s beautiful, but it was not cut right for the top and requested a return. They offered a gift card and 30% off or I could return it and I would just lose 20% of the price. I told him I want to return it, and they never email me back several emails later and still waiting They make beautiful dresses, but they need to live up to their returns.

This is my first time purchasing a prom… This is my first time purchasing a prom dress, and this review reflects my honest feedback on this shopping experience. I chose this pink prom dress, which boasts beautiful tailoring and intricate details. Firstly, I must say I am very satisfied with the quality of this dress. The fabric feels soft, and it's incredibly comfortable to wear, with fine craftsmanship evident throughout. I was concerned about any loose threads or flaws, but I couldn't find any issues, which was a relief. More importantly, when I put on this dress, I felt like a true princess! The fit is impeccable, making me look slimmer and more elegant. I particularly love the tassels on the dress; they sway gracefully as I walk, adding a touch of sophistication to the overall look. Furthermore, the color of the dress complements me perfectly and boosts my confidence. I also want to mention the customer service. When I had some sizing concerns, I reached out to their customer service department, and they patiently answered all my questions and provided helpful advice. My dress arrived on time and met all my expectations. In summary, I am highly satisfied with my prom dress shopping experience. This dress not only made me shine at the prom but also lifted my spirits. If you are looking for a special prom dress, I highly recommend considering options from this brand.

Unreliable company I ordered a dress on 27th Feb 2024 which hadn’t arrived by the 2nd April, the date they said to expect it by. After eventually finding a way to email they told me to be patient. My dress did arrive but the postage showed it hadn’t been dispatched until 4th April, after I’d been in touch. The dress doesn’t fit even although I went by the website measurements. I think the Asian sizes & European sizes are far different. Also the quality wasn’t that good. After numerous emails back & forward I now find out I won’t receive a full refund. I can keep the item & a 15%refund or a 30% gift receipt. Also if I have sizing issues can I please send photographs of my bust/waist &hips, absolutely not !!!!!! Who is going to be looking at them or even worse. Please don’t send photographs of yourself in your underwear. It seems quite a challenge to find a way to actually get refund details. This company state they are a UK company but don’t be fooled, they are a Chinese company & quite frankly a rip off. Returns are meant to be within 14 days but how can you do that when you cannot get the details you need to do so. Some people may be lucky & I’m happy for you. Please don’t waste either your time or money on this company.

I fell in love with this site~ I must say, their dresses are amazing! I recently purchased a dress on this site and was completely blown away. The design of this dress is absolutely impeccable, both the cut and the details are excellent. The quality is also impressive. The fabric of this skirt feels very comfortable and wears well. I have worn it several times and it is still in its original condition without any wear or fading. Their website was clean and easy to navigate, and provided a lot of useful information, such as size guides and cleaning instructions, which made me feel very reassured. The customer service team was excellent. I once had a question about an order and they responded to my email very quickly and were very polite and professional. I am very pleased with their dress and will continue to highly recommend it to my friends and family.